About Parker Technology
Parker 24/7 Parking Call Center: We answer your intercom “help” calls, so you can focus on higher impact activities. Trained specialists at the Parker 24/7 Call Center focus only on parking facilities to provide a highly customized experience. As the parking industry’s only operator-independent call center, the Parker 24/7 Parking Call Center delivers a rich customer experience that puts the human touch back into parking.
Our patented Video Intercom Platform enables customers in your parking facilities to connect and speak face-to-face with a remote attendant when they need assistance via live HD video. For facilities that have eliminated on-premise staff for automated technology, our technology gives guests an interaction they will be delighted by.
Why Parker Technology?
Audio-only intercoms are dated! These intercoms have decades-old technology that is impersonal and provides a poor customer experience. Parker’s Video Intercom Platform gives customers a face to talk to again. Your customers have become frustrated with automated technology and empty cashier booths, we can bridge that gap.
By installing Parker Video Intercoms, facility owners can provide the empathy and interaction that customers appreciate without the large capital and operational expense of an on-premise workforce.
We were founded in 2010 as Remote Property Monitoring LLC, (RPM) with the first generation of our two-way video intercom platform. In our first four years of business we expanded to nearly 100 locations in 3 states. Currently, the Parker 24/7 Call Center is answering over 40,000 parking “help” calls a month.
In the Fall of 2014, our leadership team rebuilt the platform from the ground up to be scalable and affordable to a wider audience of operators. We also heard from many prospective customers that they wanted the ability to take their own calls.
At PIE 2015, our company rebranded as “Parker Technology” and launched the next generation of our platform as a cloud-based Software-as-a-Service solution. Our hardware was upgraded to 1080P HD video screens and cameras with new computer controls that are easier to install and set-up. Our continual re-investment has dropped the cost to implement the Parker Video Intercom Platform, making us a more affordable to implement than any existing intercom solution available today – all while giving your customers the benefit of two-way video too.
In 2016 and 2017 we made a $500,000 investment in our platform as we continued to improve our software, our call center and video intercoms to meet the needs of today’s most demanding parking requirements.
We are currently working with multiple international manufacturers of PARCS equipment to have Parker Technology available as an option direct from the factory. Soon you’ll be able to order “inside,” direct from the factory.
Have questions? Please contact us.