The 2nd Garage at UT Health San Antonio, MARC, is Now “Live”

“Mays Cancer Center was the first location with Parker, and the experience has been great. Parker’s customer service reps are personable and always have a smile. MARC is the second location, which is a bit more chaotic, but I’m expecting the same service. The CSRs take extreme pressure – taking the brunt of tough calls that my people were taking before. However, Parker’s CSRs are very professional; there have been…

Authentic Concern is Today’s Standard for Excellence in Customer Service

Authentic concern is defined simply as a company genuinely demonstrating concern about you as a customer, as opposed to a fake or half-hearted interaction that leaves you feeling less than appreciated or valued. If your company is demonstrating authentic concern, your customer feels that they are more than just a number or a means to your end and that your declaration of wanting to deliver excellent customer service is much more than just words.

We’re Now “Live” at the New Catalyst Garage in Denver, Colorado

“Parker technology has been a great addition to our parking facility here in Denver, definitely a value-add. The Parker team worked quickly in getting the installation performed and ensured that all equipment was functioning properly. Thanks Todd!” Brandon Peters, General Manager at Catalyst Garage

In an Automated World – Failure is the Norm and The Human Touch Matters More than Ever

Self-service automation is taking over. You can’t go to a grocery store, an airport or a restaurant without interacting with a machine where a human once stood. The automated machines in parking garages known as PARCS equipment are no different. The parking industry led the way when operators started replacing cashiers with automated payment kiosks more than 15 years ago. And while it’s true that automation is becoming the norm, human failure in front of that automation is happening much more than you realize.

We Made a Splash at PIE 2019 in Chicago

We definitely made our presence known this year at PIE in Chicago. Brian kicked off the week with an entertaining and informative speech at the 1st Annual Parking Today Awards. We sponsored the Innovation Award, and took our two minutes in the spotlight to highlight the value Parker Technology brings to the industry. Watch the video below to see for yourself… Key Takeaways A Few Snapshots…

Get rid of your intercom problems, increase your revenue and look good doing it.

85% of the time the “help” button gets pressed, it’s because your guest is confused. By the time they hit the “help” button, they’re already upset…and now they’re waiting for whoever is on Intercom today. Your worker gets distracted. Your guests are waiting. Tension goes up. Opinion of you goes down. And finally…You lose money. And…You lose respect. All because the person in charge of your intercom…is busy. We’re here to help.

Parker Technology Welcomes Heidi Barker as Director of Marketing

Parker Technology is pleased to announce that Heidi Barker has joined the company as Director of Marketing. In this role, Barker will focus on further establishing Parker Technology as an industry leader and will help catapult the company to the next level, working closely with sales and business development. Heidi comes with 6 years B2B marketing experience, formerly in the concrete construction industry. She is known for her expertise at…

Client Experience: IUPUI

 “At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they are in, the Parker 24/7 Call Center is there to help. That gives our…

Client Experience: AllPro Parking

“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. We save money by reducing our employee overhead, plus the cashiers on site have turned…