Parker Technology Welcomes Heidi Barker as Director of Marketing

Parker Technology is pleased to announce that Heidi Barker has joined the company as Director of Marketing. In this role, Barker will focus on further establishing Parker Technology as an industry leader and will help catapult the company to the next level, working closely with sales and business development. Heidi comes with 6 years B2B marketing experience, formerly in the concrete construction industry. She is known for her expertise at…

Client Experience: IUPUI

 “At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they are in, the Parker 24/7 Call Center is there to help. That gives our…

Client Experience: AllPro Parking

“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. We save money by reducing our employee overhead, plus the cashiers on site have turned…

Virtual Reality at Parker Technology CPTA Booth

Visit our booth at CPTA We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue.  Our parking specialists follow your specific business rules: • Instruct the caller • Facilitate payment • Raise the gate if necessary You can expect us…

Virtual Reality at NPA booth 325

Visit us at NPA booth 325 We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue. Our parking specialists follow your specific business rules: • Instruct the caller • Facilitate payment • Raise the gate if necessary You can expect us…

New Headquarters in Indianapolis

Parker Video Intercoms is pleased to announce they have moved their headquarters to The Stutz Business Center in Indianapolis, IN. This move allows the growing 24/7 Parking Call Center to accommodate rapid growth and future expansion plans.   “Everyone loves the new space and the building, it has a great vibe to it.” Said Tammy Baker, Vice President of Client Experience. “This move is another step to show how much we…

Parker Video Intercoms Welcomes Matt Belanger as Chief Technology Officer

Parker Video Intercoms is pleased to announce that Matt Belanger has joined the company as Vice President and Chief Technology Officer. In this newly-created role, Belanger will focus on scaling and evolving the existing offerings while also defining the future strategic plan. Belanger brings nearly twenty years of experience in building and delivering technology products at IBM and Lucent Technologies. With leadership roles across engineering, project management, product management, and…

Parker 24/7 Call Center Answering 20,000+ Help Calls Per Month

Everyday parking patrons in garages around the United States are interfacing with automated parking equipment. When they have a problem and press the “help” button, who will respond to the call? For more than 20,000 customers a month, those calls are answered by our 24/7 Call Center in Indianapolis. We’ve built a business on being the exclusive provider of patent-protected two-way video intercoms for the parking industry. But what many…

System Maintenance & New Feature Release Notice on April 26

We want to advise you that on Wednesday, April 26, 2017 between 5:30 a.m. and 6 a.m. EDT, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window, you may experience intermittent service interruptions for brief periods of time that include no intercom calls being sent to the Parker 24/7 Call Center or your own call center, if you operate one. We expect those…