As businesses adjust to new goals and efforts to scale, it can be easy to forget about one of the main things that keeps a business running–customers. Ensuring that your customer experience is satisfying and efficient and keeps customers coming back is essential to scale and maintain your business year after year.
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What causes 48% of affected workers to intentionally decrease their work effort? Or causes 78% of affected workers to lose commitment to an organization? What costs $14,000 per staff member due to loss of production and work time (Harvard Business Review)? This killer of culture isn’t something that can be fixed with six sigma or faster technology – its workplace communication.
This article will examine how excellence in workplace communication directly impacts your culture and your customer experience, how Parker Technology has built a culture of excellence in communication and how to handle mistakes (on both ends) with empathy.
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Ever been told that managing parking must be a walk in the park? Think again.
Behind the scenes, it’s a whirlwind of responsibilities – sales, marketing, staffing, maintenance and MUCH more. And let’s not forget those unexpected challenges like malfunctioning equipment and indecipherable handwriting on tickets.
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Since its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future.
Let’s dive into the remarkable impact of these women on our company’s history.
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In the parking industry, efficiency and customer satisfaction are key.
Parking operators constantly seek innovative solutions to streamline operations, reduce staffing burdens and ensure a consistent and positive experience for their customers.This blog dives into six case studies that show how cutting-edge technologies and strategic collaborations have revolutionized parking management across various sectors, focusing on freeing up staff, implementing two-way video communication and maintaining consistency in customer service.
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Numerous parking locations have shifted from gates to gateless to address frequent problems, such as equipment malfunctions, user error and software glitches. While these gateless solutions solved some common issues, many parking customers struggle to understand and adapt to gateless parking, even when conspicuous instructions are available.
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Here at Parker Technology, we take great pride in delievering seamless parking solutions with our highly effective software and 24/7 support. Our solutions empower parking facilities to deliver quality customer experiences, and we offer software and support for gated and gateless garages.
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The parking and mobility industry is constantly evolving. In the past few years, we have seen a major shift towards innovative technology like LPR, EV charging, digital signage, mobile payments and reservations, etc. We have also seen a change in the importance of customer experience. Parking operations now seek inventive solutions to enhance their efficiency and elevate the customer experience. They do this through technology and people.
This blog explores four of our case studies, showcasing how these operations tackled unique challenges and successfully transformed their customer service operations.
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Bethlehem, Pennsylvania, has rich American history dating back to the Revolutionary War, with visits from founding fathers such as George Washington, Alexander Hamilton, and members of Congress. Bethlehem was also the first U.S. city to adopt a Christmas Tree, receiving the nickname of “Christmas City USA.”
Although the city itself is rooted in history, the Bethlehem Parking Authority (BPA), in partnership with Parker Technology, has transformed parking operations in the city.
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When Preferred Parking originally partnered with Parker Technology, they sought to create efficiencies and build repeatable processes in their parking management system. They needed a data-driven solution and Parker Technology was able to help make a change.
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