New Headquarters in Indianapolis

 Parker Video Intercoms is pleased to announce they have moved their headquarters to The Stutz Business Center in Indianapolis, IN. This move allows the growing 24/7 Parking Call Center to accommodate rapid growth and future expansion plans.   “Everyone loves the new space and the building, it has a great vibe to it.” Said Tammy Baker, Vice President of Client Experience. “This move is another step to show how much we…

Parker Video Intercoms Welcomes Matt Belanger as Chief Technology Officer

Parker Video Intercoms is pleased to announce that Matt Belanger has joined the company as Vice President and Chief Technology Officer. In this newly-created role, Belanger will focus on scaling and evolving the existing offerings while also defining the future strategic plan. Belanger brings nearly twenty years of experience in building and delivering technology products at IBM and Lucent Technologies. With leadership roles across engineering, project management, product management, and…

Parker 24/7 Call Center Answering 20,000+ Help Calls Per Month

Everyday parking patrons in garages around the United States are interfacing with automated parking equipment. When they have a problem and press the “help” button, who will respond to the call? For more than 20,000 customers a month, those calls are answered by our 24/7 Call Center in Indianapolis. We’ve built a business on being the exclusive provider of patent-protected two-way video intercoms for the parking industry. But what many…

System Maintenance & New Feature Release Notice on April 26

We want to advise you that on Wednesday, April 26, 2017 between 5:30 a.m. and 6 a.m. EDT, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window, you may experience intermittent service interruptions for brief periods of time that include no intercom calls being sent to the Parker 24/7 Call Center or your own call center, if you operate one. We expect those…

Third Party Camera Support Now Available for Remote Attendant View

Our two-way video intercoms are incredibly powerful for enabling the remote attendant in a call center to speak face to face with the parking patron. The camera angle between the parking terminal and the customer is optimized for that face to face interaction. This can limit the visibility of what is happening in the lane for the remote attendant. No longer! Our software release today adds a new feature which enables you…

Remote Attendants, Admins Can Now Publish Alerts & Notices

The Parker 24/7 Call Center now answers more 20,000 calls per month and we’re using that experience to drive new features in the Parker Call Center Software that powers our platform and is used by our call center and command centers for operators around the U.S. Frequently, there is urgent knowledge about an issue going on in the garage When you have numerous remote attendants answering calls for a garage,…

Newest Audio and Video Brains Will Enable Remote Attendants to Lock Gate Open

A new feature released in today’s Parker Call Center Software will enable your remote attendants the ability to raise the gate and keep it raised until business conditions/rules apply to lower it back down for our next version of Audio and Video Brains (May 2017). There are occasions that come up where a facilities business rules may require that the remote attendant keeps a gate open, even after a single parking patron…

Lower Pricing for Non-Transactional Terminals

We’re always seeking ways to make our platform more affordable for your customers. We’re pleased to announce lower pricing, effective immediately, on our monthly monitoring for some parking terminal equipment. For any new facility that comes on board, all terminals that are non-transactional (those which do not accept any form of payment) will qualify for a reduced monitoring fee of $250/mo when the Parker 24/7 Call Center is answering the…

Smarking Adds Insight to Our Call Center Data

The more information you have, the smarter the decisions you can make. At PIE 2017 last week we met up with team at Smarking, who have a brilliant parking analytics platform. With permission, we gave their data scientists our call support data collected in the Parker Call Center Software for a garage in Minnesota operated by Denison Parking who already utilizes Smarking’s technology. Cross referencing the two datasets, Smarking uncovered…