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City of Colorado Springs

An Interview with Colorado Springs’ Parking Manager John Crawford, CAPP

When John Crawford, CAPP began his role as Parking Manager of the City of Colorado Springs, the municipality was in the process of updating PARCS equipment and transitioning to a 24/7 parking operation. “I wanted a way to be able to efficiently provide customer service as we were taking on all these new responsibilities,” he said. John was familiar with Parker Technology’s solution. “I reached out to set up [the solution] at all the different gate equipment.”

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Parking Garage

The Evolution of Labor in Parking

When the first commercially available cars hit the road in the United States in the early 1900s, they revolutionized American life. By 1929, there were 23 million cars on American streets and thoroughfares. While automobiles increased convenience, they also introduced some logistical challenges, including traffic management, road rules and (of course) parking.

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4 Steps for Successfully Developing Talent

Any company that hopes to continue growing can do so by prioritizing its most valuable asset: its people. At Parker Technology, our people are our power. Every employee brings a unique skillset to the table, and developing talent is paramount to the advancement of our mission.

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Customer Experience

How CX Drives Operational Efficiency + Effectiveness

At Parker Technology, we strive to create an exceptional customer experience (CX) for your parking patrons. We also work to ensure your organization is operating efficiently and effectively. Those three aspects — customer experience, operational efficiency and effectiveness — are inextricably linked.

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Amano ONE + Parker API Integration

New API Integration: Amano ONE

We’re thrilled to announce that our software platform and two-way video functionality are now fully integrated with Amano ONE PARCS equipment. This integration takes our solution and adds another layer of convenience for parking management and end-users.

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Regina International Airport

Client Story: Platinum Parking + Regina Airport

Urgency. Timeliness. Consistency. Each of these plays a key role in an airport environment, where time is always of the essence. “When we’re dealing with something along the lines of an airport, it’s the same as if you’re dealing with a hospital or medical facility. This is such an entity. You want to ensure that your customers are taken care of in the most professional manner possible,” says Kaitlin Witkowski, Operations Manager at Platinum Parking Canada.

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Parker x Ocra Strategic Alliance

Announcing Our Strategic Alliance with Ocra

Parker Technology has officially entered into a strategic alliance with Ocra! And together, we’re introducing our innovative partner API to better serve customers experiencing redemption and access issues with third-party reservations.

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Be curious

Be Curious One Moment Longer

How many times have you jumped to conclusions, put your foot in your mouth, or made assumptions that turned out to be incorrect? One of the best ways to prevent this situation is to be curious and continuously ask questions.

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Western University

How Western University Streamlined their Customer Experience

As one of Canada’s top research-intensive universities, Western University is a dynamic center of education with over 1,400 faculty members and approximately 35,000 students. Given the high level of activity on and around campus, parking operations play a crucial role in servicing students, faculty, and visitors. Furthermore, when prospective students and VIPs come to a college campus, their first impression of the university is their parking experience.

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