We’re looking for bright, driven professionals who are passionate about the customer experience!
Interested in joining the Parker Video Intercoms team? We have an opening that is critical to our mission to leverage technology to deliver an incredible customer experience by putting the human touch back into parking. Are you the right fit?
Customer Service Representative
Parker Video Intercoms is an innovative leader in the ever-changing parking business. We are seeking to hire bright and self-motivated individuals for our Customer Service team. You’ll be responsible for answering live, video, face-to-face calls from parking customers across the US. Our Indianapolis-based call center operates 24/7/365. We respond to questions or issues regarding parking services.
Familiarity with each parking customer and their policies and the ability to scan computer screens for
information enables the reps to answer questions or explain options.
Parker Video Intercoms offers the opportunity for growth and a career path in a growing industry. Our service team enjoys a pleasant, comfortable working environment and the tools to do the job right.
Specifications for the ideal candidate:
- Previous experience working in a contact center or servicing customers in fields such as retail or
hospitality a plus
- Enjoys solving problems through knowledge or information
- Ability to read and capture multiple inputs
- Good keyboarding skills
- Ability to make judgment when given guidelines
- Good memory for detail
- Prefer to learn by reading and studying
- Ability to maintain calm composure under stress of multiple calls; not easily rattled
- Professional appearance
Represent the core values of Parker to co-workers, leadership, facility contacts and facility customers
- Help maintain a culture the consists of:
– Acceptance and appreciation for hard work, dedication, and respect for the job
- Parker Care
o Understand the document, what it is intended to do, and use the principles in
communications with staff, facility contacts, and facility customer interactions.
If this role would challenge you while also playing to your strengths and passion, please apply today. Send your resume and a brief note about why this role fits your career goals via email to email@example.com.