Driving a Better Parking Experience
There's a better way to manage intercom and inbound customer service calls.
We combine parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to your facility's business rules.
The Parker Solution
Our solution increases your level of service and revenue, according to your needs. Whether you need a call center solution, or a software platform to support an existing call center, we can help.
Our flexible software platform puts a dashboard, with facility information, at customer service representatives' fingertips, for efficient call resolution. Plus, it provides real-time call performance data and call recordings, so that you get the valuable insights needed to run your operations better.
Industries We Serve
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Higher Education
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Municipality
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Private Operator
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Healthcare
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Hospitality
We Answer the Call
The vast majority of “help” calls are due to confusion, not automation failure. At Parker Technology, we provide the friendly interaction your customers need to clear up confusion and be on their way. On average, we answer calls in 11 seconds and resolve issues in under a minute.Our Latest Content
Client Story: Bethlehem Parking Authority
Bethlehem, Pennsylvania, has rich American history dating back to the Revolutionary War, with visits from founding fathers such as George Washington, Alexander Hamilton, and members of Congress. Bethlehem was also the first U.S. city to adopt a Christmas Tree, receiving the nickname of “Christmas City USA.” Although the city itself is rooted in history, the Bethlehem Parking Authority (BPA), in partnership with Parker Technology, has transformed parking operations in the city.
Read More ›Navigating Challenges: How We Elevated Our Client's CX Pt. 1
The parking and mobility industry is constantly evolving. In the past few years, we have seen a major shift towards innovative technology like LPR, EV charging, digital signage, mobile payments and reservations, etc. We have also seen a change in the importance of customer experience. Parking operations now seek inventive solutions to enhance their efficiency and elevate the customer experience. They do this through technology and people. This blog explores four of our case studies, showcasing how these operations tackled unique challenges and successfully transformed their customer service operations.
Read More ›Webinar: Gateless Customer Experience
In this webinar, Tammy Baker, COO, and Kent King, VP of Sales, will explore how to optimize your customer experience, while facing new challenges as a result of implementing gateless technology.
Watch Now ›Calculate Your Investment
We can't put a price on peace of mind. But a cost estimate for your facility? We can help with that.
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