Driving a Better Parking Experience
There's a better way to manage intercom and inbound customer service calls.
We combine parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to your facility's business rules.
Must Be Easy? Think Again!
When people assume managing parking is a breeze, you know the truth - it's anything but! From juggling sales and marketing to handling maintenance and staffing, the challenges are endless.
But fear not, Parker Technology has your back, tackling over 3 million parking problems a year. Whether you prefer DIY or full support, we've got you covered, from revenue collection to customer service and everything in between. Say goodbye to parking headaches and hello to a smoother, stress-free experience with Parker Technology!
Industries We Serve
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Higher Education
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Municipality
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Private Operator
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Healthcare
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Hospitality
We Answer the Call
The vast majority of “help” calls are due to confusion, not automation failure. At Parker Technology, we provide the software platform and friendly interaction your customers need to clear up confusion and be on their way. On average, we answer calls in 11 seconds and resolve issues in under a minute.Our Latest Content
The Impact of Women in Parker Technology's History
ince its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future. Although the city itself is rooted in history, the Bethlehem Parking Authority (BPA), in partnership with Parker Technology, has transformed parking operations in the city.
Read More ›Navigating Challenges Pt. 2: Enhancing Efficiency and CX
This blog dives into six case studies that show how cutting-edge technologies and strategic collaborations have revolutionized parking management across various sectors, focusing on freeing up staff, implementing two-way video communication and maintaining consistency in customer service. This blog explores four of our case studies, showcasing how these operations tackled unique challenges and successfully transformed their customer service operations.
Read More ›Overcoming Challenges in a Gateless Era Pt. 2
Numerous parking locations have shifted from gates to gateless to address frequent problems, such as equipment malfunctions, user error and software glitches. While these gateless solutions solved some common issues, many parking customers struggle to understand and adapt to gateless parking, even when conspicuous instructions are available.
Read More ›Upcoming Events
MSTPA 2024
NPA Tech Talk: How the Synergy Between Tech Partners Streamlines the Customer Experience
IPMI 2024
Calculate Your Investment
We can't put a price on peace of mind. But a cost estimate for your facility? We can help with that.
Get An Estimate