Kindness Can Be Taught

I spend a lot of time thinking (and worrying) about ways to build and maintain a great culture at Parker Technology. As I sought my next “hook” to launch this LI article, I was fortunate enough to catch a vignette on NPR by Anya Kamenetz, Cory Turner and Chloee Weiner, entitled “Kindness Can Be Taught. Here’s How.” The story explored research about how to raise awesome children; however, as I listened and then later read the story online, I became positively “giddy!”

Authentic Concern is Today’s Standard for Excellence in Customer Service

The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.

In an Automated World – Failure is the Norm and The Human Touch Matters More than Ever

Self-service automation is taking over. You can’t go to a grocery store, an airport or a restaurant without interacting with a machine where a human once stood. The automated machines in parking garages known as PARCS equipment are no different. The parking industry led the way when operators started replacing cashiers with automated payment kiosks more than 15 years ago. And while it’s true that automation is becoming the norm, human failure in front of that automation is happening much more than you realize.

Parker Technology Welcomes Heidi Barker as Director of Marketing

Parker Technology is pleased to announce that Heidi Barker has joined the company as Director of Marketing. In this role, Barker will focus on further establishing Parker Technology as an industry leader and will help catapult the company to the next level, working closely with sales and business development. Heidi comes with 6 years B2B marketing experience, formerly in the concrete construction industry. She is known for her expertise at…

Parker 24/7 Call Center Answering 20,000+ Help Calls Per Month

Everyday parking patrons in garages around the United States are interfacing with automated parking equipment. When they have a problem and press the “help” button, who will respond to the call? For more than 20,000 customers a month, those calls are answered by our 24/7 Call Center in Indianapolis. We’ve built a business on being the exclusive provider of patent-protected two-way video intercoms for the parking industry. But what many…

Lower Pricing for Non-Transactional Terminals

We’re always seeking ways to make our platform more affordable for your customers. We’re pleased to announce lower pricing, effective immediately, on our monthly monitoring for some parking terminal equipment. For any new facility that comes on board, all terminals that are non-transactional (those which do not accept any form of payment) will qualify for a reduced monitoring fee of $250/mo when the Parker 24/7 Call Center is answering the…

2017 Price Changes Notification

As many businesses do, we must adjust prices when necessary to remain competitive and profitable. I’m excited to say that we’ve done a good job containing costs and achieving efficiencies as a company. As a result, no hardware or other accessories that you sell will have a price increase in 2017! Video Intercom Hardware – No increase Parts & Accessories – No Increase New facility onboarding and implementation fees –…

Parker Video Intercoms Attending PIE 2017

For the third year in a row, Parker Video Intercoms will be attending Parking Industry Exhibition 2017 in Chicago, IL. The first parking industry event of 2017 offers us a chance to show you the latest and greatest features we’ve launched and get market feedback on what we can do to help solve your customer experience challenges in your facilities. Our PIE Exhibit Hall booth is #119: Please stop by our…

New Parking Intercom Reseller Program Adding Dealers

A little earlier this month we quietly rolled out our official Parker Video Intercoms Dealer Program to provide an official reseller channel for PARCS equipment dealers. Our reseller program gives dealers a unique offering to be able to provide the only two-way face-to-face video intercom available to the parking industry. So far 6 regional PARCS dealers have signed up to become certified dealers! Scott Gould, Senior Vice President, will shift…