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Author: Heidi Barker

We Signed 27 New Customer Service Agreements in Q2

As the leading customer service platform for parking operators, we signed 27 new deals in Q2. The new agreements include parking management companies across 13 states, in the following verticals: real estate, higher education, healthcare, and private operations. “It’s telling that in a time when the entire parking industry is under unprecedented financial pressure, we’ve […]

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Parker Technology Welcomes Taylor Shook as Demand Generation Specialist

Parker Technology is pleased to announce Taylor Shook has joined our team as a Demand Generation Specialist. In this role, Taylor will support and execute such marketing efforts as lead nurturing, content creation, trade show marketing and public relations. She will also support sales and accounting.

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Associated Time Becomes An Official Parker Technology Dealer

Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]

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Join Us in Welcoming Our New Call Center Manager, Lynda Black!

As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.

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Three Douglas Parking Garages Now “Online” in Denver & Scottsdale

“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”

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Bryan Blackwell & Jim Leida Join the Parker Technology Team

Parker Technology’s sales team has grown by two this month, with the addition of industry veterans Bryan Blackwell and Jim Leida, both new Sales VPs. Blackwell joined the Parker Technology team on July 22nd, starting off his role at the PIPTA Conference in Boise, ID. Leida joined the team on Monday July 29th. Bryan Blackwell […]

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Client Experience: Pennsylvania State University

Penn State is a loyal Parker Technology customer. Watch the above video to learn more about why they chose to work with us and how outsourcing intercom “help” calls to the Parker 24/7 Call Center has impacted their business operations. The voice over was done by Roy DeMayo, Director of Transportation Services at Penn State, and Ryan Givens, Associate Director of Transportation Services at Penn State.

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The 2nd Garage at UT Health San Antonio, MARC, is Now “Live”

We just went “live” with our second garage at UT Health San Antonio – the Medical Arts & Research Center (MARC) garage.  Last year, in mid-October, the Mays Cancer Clinic came online. Last week, the MARC garage came online.  Mitchell Time, out of Austin, TX, installed our hardware (2 audio-only and 6 two-way video intercoms) on the existing Amano PARCS […]

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We’re Now “Live” at the New Catalyst Garage in Denver, Colorado

The Parker Technology platform is now “live” at the Catalyst Garage in Denver. Our team worked closely with Denison Parking, who recently took over management operations for the Catalyst Garage. This marks the first Denver location for their portfolio, and is the beginning of a planned expansion to more locations in the Denver market. Project […]

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Las Olas Garage is Now “Live” in Fort Lauderdale, Florida

Last week the Parker Technology platform went “live” at the 200 E Las Olas Garage in Fort Lauderdale. One Parking is the parking garage manager and operator, and Pinnacle Parking Systems was the PARCS dealer that installed our intercom hardware.

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