As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.
Author: Heidi Barker
Three Douglas Parking Garages Now “Online” in Denver & Scottsdale
“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”
Client Experience: Pennsylvania State University
Penn State is a loyal Parker Technology customer. Watch the above video to learn more about why they chose to work with us and how outsourcing intercom “help” calls to the Parker 24/7 Call Center has impacted their business operations. The voice over was done by Roy DeMayo, Director of Transportation Services at Penn State, and Ryan Givens, Associate Director of Transportation Services at Penn State.
The 2nd Garage at UT Health San Antonio, MARC, is Now “Live”
“Mays Cancer Center was the first location with Parker, and the experience has been great. Parker’s customer service reps are personable and always have a smile. MARC is the second location, which is a bit more chaotic, but I’m expecting the same service. The CSRs take extreme pressure – taking the brunt of tough calls that my people were taking before. However, Parker’s CSRs are very professional; there have been…
We’re Now “Live” at the New Catalyst Garage in Denver, Colorado
“Parker technology has been a great addition to our parking facility here in Denver, definitely a value-add. The Parker team worked quickly in getting the installation performed and ensured that all equipment was functioning properly. Thanks Todd!” Brandon Peters, General Manager at Catalyst Garage
Las Olas Garage is Now “Live” in Fort Lauderdale, Florida
Last week the Parker Technology platform went “live” at the 200 E Las Olas Garage in Fort Lauderdale. One Parking is the parking garage manager and operator, and Pinnacle Parking Systems was the PARCS dealer that installed our intercom hardware.
We Made a Splash at PIE 2019 in Chicago
We definitely made our presence known this year at PIE in Chicago. Brian kicked off the week with an entertaining and informative speech at the 1st Annual Parking Today Awards. We sponsored the Innovation Award, and took our two minutes in the spotlight to highlight the value Parker Technology brings to the industry. Watch the video below to see for yourself… Key Takeaways A Few Snapshots…
Get rid of your intercom problems, increase your revenue and look good doing it.
85% of the time the “help” button gets pressed, it’s because your guest is confused. By the time they hit the “help” button, they’re already upset…and now they’re waiting for whoever is on Intercom today. Your worker gets distracted. Your guests are waiting. Tension goes up. Opinion of you goes down. And finally…You lose money. And…You lose respect. All because the person in charge of your intercom…is busy. We’re here to help.
Client Experience: IUPUI
“At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they are in, the Parker 24/7 Call Center is there to help. That gives our staff…
Client Experience: AllPro Parking
“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. We save money by reducing our employee overhead, plus the cashiers on site have turned…