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CEO Brian Wolff Explains the Real Value of Parker Technology
Watch the video above, or read below, to hear from Brian Wolff, President & CEO, about our value. Check out our videos page for more.
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Author: Heidi Barber
City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
City of Billings, Montana recently implemented our integrated FlashParking solution in three garages. Intercom calls were interrupting staff at all hours of the day, and therefore making it hard for them to do their best work, the city sought a way to take those calls off their plate.
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Authentically Parker: Our Company Culture
Watch the video above, or read below, to hear from Brian Wolff, President & CEO, and Tammy Baker, VP of Client Experience, about our company culture.
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Client Experience: Radisson Plaza Hotel
Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.
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Announcing a New Dealer Partner: Access Professional Systems
We are now partnering with Access Professional Systems (APS), a TIBA dealer out of San Diego, California, to provide their customer base with our flexible intercom call customer service solution.
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Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”
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Brandywine Realty Trust Uses Parker Technology in Five Garages
Our customer service representatives are taking calls from five Brandywine Realty parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.
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Six City of Columbia Garages Now Online
Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]
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Why Parker Technology?
We realized, very quickly, that when someone pushed the help button, it was more likely because they were confused, and we could help them. That’s why Parker exists today. It’s our job to help people get out of garages.
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How Penn State Revolutionized Their Operations
The university implemented our flexible customer service solution. Our software puts a dashboard with facility information at customer service representatives’ fingertips, for efficient call resolution. During the week, Penn State’s parking administration office uses the platform to handle help calls. On weekends, nights and holidays, calls are seamlessly redirected to the Parker call center, where Parker’s highly-trained CSRs answer calls using the same platform.
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