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Author: Katelyn Perman

Women's History Month

The Impact of Women in Parker Technology’s History

Since its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future.

Let’s dive into the remarkable impact of these women on our company’s history.

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Navigating Challenges

Navigating Challenges Pt. 2: Enhancing Efficiency and CX

In the parking industry, efficiency and customer satisfaction are key.

Parking operators constantly seek innovative solutions to streamline operations, reduce staffing burdens and ensure a consistent and positive experience for their customers.This blog dives into six case studies that show how cutting-edge technologies and strategic collaborations have revolutionized parking management across various sectors, focusing on freeing up staff, implementing two-way video communication and maintaining consistency in customer service.

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Issues & Resolutions Page

Navigating Challenges: How We Elevated Our Client’s CX Pt. 1

The parking and mobility industry is constantly evolving. In the past few years, we have seen a major shift towards innovative technology like LPR, EV charging, digital signage, mobile payments and reservations, etc. We have also seen a change in the importance of customer experience. Parking operations now seek inventive solutions to enhance their efficiency and elevate the customer experience. They do this through technology and people.

This blog explores four of our case studies, showcasing how these operations tackled unique challenges and successfully transformed their customer service operations.

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End of Year Video Thumbnail

2023 Year In Review: Unprecedented Success

As we say goodbye to 2023, it’s with immense pride and gratitude that we reflect on an extraordinary year marked by remarkable achievements, growth and innovations. In the words of Brian Wolff, our President & CEO, “2023 was an extraordinarily successful year for Parker Technology.”

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Management 101: Finding & Keeping Talent

In the dynamic world of business, effective management is a key component of success, and this holds true even in seemingly unconventional sectors like parking management.

In a recent episode of “Harder Than It Looks: Parking Uncovered,” Brian sat down with Lynda Black, a call center manager based in Indianapolis. The focus of their discussion? The common challenge of finding and retaining top-tier talent, particularly on the frontline.

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Client Story: CampusParc at The Ohio State University

CampusParc at The Ohio State University is the parking operator at one of the largest campus parking systems in the country and are responsible for overseeing all parking assets, including maintenance and operation of the parking facilities. They work hard to facilitate an easy and efficient parking experience for every member of the university community.

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Parker Platform Issues & Resolutions

Our Flexible Solution: SaaS & Hybrid Approach

We realize that not everyone needs our customer service team to answer calls 24/7, or at all for that matter. We also realize there’s a common misconception that we’re purely a services company, when in fact, we’re a software-ledservices company. One of the reasons our customer service team is so effective at handling inbound customer service calls is because of the robust and flexible software platform we’ve built and refined over the years.

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Anticipating NPA 2023 + Cherishing Memories

As fall approaches, so does the last half of our trade show season. Last year’s trade shows were a resounding success, leaving us with unforgettable memories and eager anticipation for what this year has in store.

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Evolution of Value

The Evolution of Our Value

Over the past decade, our value has evolved. We started as a command center and have transformed into the industry-leading customer experience software solution we are today. We are invaluable to our customers because we help them enhance their customer experience, collect more revenue and improve their operational efficiency. This is our value.

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Client Success Portfolio Review

The Importance of Our Client Success Team

In the competitive landscape of modern businesses, customer success has emerged as a crucial element that sets companies apart. At Parker Technology, our new client success department plays a unique role, standing shoulder-to-shoulder with operators/garage managers to deliver exceptional service to our valued clients.

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