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Parker Technology Blog

Client Experience: AllPro Parking

“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. […]

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Virtual Reality at Parker Technology CPTA Booth

Visit our booth at CPTA We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue.  Our parking specialists follow your specific business rules: • Instruct […]

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Virtual Reality at NPA booth 325

Visit us at NPA booth 325 We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue. Our parking specialists follow your specific business rules: • Instruct […]

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New Headquarters in Indianapolis

Parker Video Intercoms is pleased to announce they have moved their headquarters to The Stutz Business Center in Indianapolis, IN. This move allows the growing 24/7 Parking Call Center to accommodate rapid growth and future expansion plans. “Everyone loves the new space and the building, it has a great vibe to it.” Said Tammy Baker, […]

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Newest Audio and Video Brains Will Enable Remote Attendants to Lock Gate Open

A new feature released in today’s Parker Call Center Software will enable your remote attendants the ability to raise the gate and keep it raised until business conditions/rules apply to lower it back down for our next version of Audio and Video Brains (May 2017). There are occasions that come up where a facilities business rules may […]

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Lower Pricing for Non-Transactional Terminals

We’re always seeking ways to make our platform more affordable for your customers. We’re pleased to announce lower pricing, effective immediately, on our monthly monitoring for some parking terminal equipment. For any new facility that comes on board, all terminals that are non-transactional (those which do not accept any form of payment) will qualify for […]

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Smarking Adds Insight to Our Call Center Data

The more information you have, the smarter the decisions you can make. At PIE 2017 last week we met up with team at Smarking, who have a brilliant parking analytics platform. With permission, we gave their data scientists our call support data collected in the Parker Call Center Software for a garage in Minnesota operated […]

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System Maintenance Notice on February 27

On Monday, February 27, 2017 between 5:30 and 5:45 a.m. EST, we will have a maintenance window while we deploy several changes and bug fixes to the Parker Call Center Software. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to […]

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System Maintenance Notice on February 13

On Monday, February 13th between 6:00 and 6:15 a.m. EST we will reboot the servers for the Parker Call Center software as part of our routine maintenance. During this window of time, the software may be temporarily unavailable and no calls will appear inside the call queue. We expect the total downtime to be less […]

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Our CSV Download Option Has Been Disabled

Within our reporting tools, we have an option for certain users to download a .CSV file of the raw data for the Call Volume report and the Gate Vend report. This feature has been temporarily disabled. Our most recent software release created a bug via our web interface. We are working on a resolution. The […]

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