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Customer Reviews – a Powerful Insight into Your Operation
Managing customer reviews can help you attract customers to your garage, and improve operations.
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Category: Blog
VP of Client Experience Tammy Baker on How Parker Technology Understands Client Needs
We service a need that a lot of companies really don’t have the facilities or the patience to take care of. The customers in the lane are very important and they need to be taken care of properly, but you don’t always have the facilities, the time, the energy to really help them.
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CEO Brian Wolff Explains the Real Value of Parker Technology
Watch the video above, or read below, to hear from Brian Wolff, President & CEO, about our value. Check out our videos page for more.
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City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
City of Billings, Montana recently implemented our integrated FlashParking solution in three garages. Intercom calls were interrupting staff at all hours of the day, and therefore making it hard for them to do their best work, the city sought a way to take those calls off their plate.
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Authentically Parker: Our Company Culture
Watch the video above, or read below, to hear from Brian Wolff, President & CEO, and Tammy Baker, VP of Client Experience, about our company culture.
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Client Experience: Radisson Plaza Hotel
Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.
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Announcing a New Dealer Partner: Access Professional Systems
We are now partnering with Access Professional Systems (APS), a TIBA dealer out of San Diego, California, to provide their customer base with our flexible intercom call customer service solution.
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Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”
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How Can We Help?
It’s not easy, but we are all trying to find a way to move forward. As much as we wish we could wave a magic wand and make it all go away, I’m afraid that a helping hand is the best we can offer.
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How Authentic Concern Drives “Good Business”
Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.
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