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Category: Parker People

How Authentic Concern Drives “Good Business”

Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.

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How Stressed Are Your Employees?

Stop guessing, start asking. Nearly seven in ten employees indicated that the COVID-19 crisis is the most stressful time of their professional career, according to a survey published by healthcare provider, Ginger. You likely already know that your employees are stressed. But, you might not be sure what steps you should take next. A good […]

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Working From Home During COVID-19

[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].

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Join Us in Welcoming Our New Call Center Manager, Lynda Black!

As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.

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Bryan Blackwell & Jim Leida Join the Parker Technology Team

Parker Technology’s sales team has grown by two this month, with the addition of industry veterans Bryan Blackwell and Jim Leida, both new Sales VPs. Blackwell joined the Parker Technology team on July 22nd, starting off his role at the PIPTA Conference in Boise, ID. Leida joined the team on Monday July 29th. Bryan Blackwell […]

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Parker Technology Welcomes Heidi Barker as Director of Marketing

Parker Technology is pleased to announce that Heidi Barker has joined the company as Director of Marketing. In this role, Barker will focus on further establishing Parker Technology as an industry leader and will help catapult the company to the next level, working closely with sales and business development. Heidi comes with 6 years B2B […]

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New Headquarters in Indianapolis

Parker Video Intercoms is pleased to announce they have moved their headquarters to The Stutz Business Center in Indianapolis, IN. This move allows the growing 24/7 Parking Call Center to accommodate rapid growth and future expansion plans. “Everyone loves the new space and the building, it has a great vibe to it.” Said Tammy Baker, […]

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