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Whitepaper

Customer Service Platform

Customer Service Platform

Technology is amazing – until it isn’t. Anyone who has wasted time responding to telephone prompts and pressing 1 for this and 2 for that, knows how frustrating it can be to try to reach a human being in this automated world. Sometimes, parking requires a personal touch, which is exactly what the Parker Technology solution provides. Learn more from this in-depth whitepaper.

Data suggests that the challenge for parking operators is not to make machines or technology more reliable. The fact is that over 85% of the time, a human is confused or has failed in some other way, and the only way to save that customer experience is with a patient, well trained, knowledgeable human being. That is exactly what Parker did over a million times last year.

In this whitepaper you will receive the following valuable insights:

  • The importance of managing the customer experience
  • The power of two-way video
  • How call metrics and reporting can improve operational efficiencies
  • Staffing and labor considerations