Data suggests that the challenge for parking operators is not to make machines or technology more reliable. The fact is that over 85% of the time, a human is confused or has failed in some other way, and the only way to save that customer experience is with a patient, well trained, knowledgeable human being. That is exactly what Parker did over a million times last year.
In this whitepaper you will receive the following valuable insights:
- The importance of managing the customer experience
- The power of two-way video
- How call metrics and reporting can improve operational efficiencies
- Staffing and labor considerations