February Software Release Improves System Stability

We want to advise our customers that on Thursday, February 2, 2017 between 5 a.m. and 5:15 a.m. EST, we will be upgrading the Parker Video Intercoms platform with new software updates.

During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to the call center. No action is required on your end at your facility or with your equipment.

These upgrades are all system-operation focused and are the result of more than two months of development work to improve system reliability, reduce fault time, and increase connectivity between the Call Center and the intercoms.

This update will improve several features including:

  • Reduced communications between the server and local network devices.
  • Add additional automated handling of system messages to reduce errors.
  • Add additional functionality to our system to support future third-party intercom integrations.
  • Improve call recording quality and consistency

We will send an email notification to you once this upgrade is complete to let you know we are complete.

Once this upgrade is made, please let us know if you experience issues with your local equipment. While we have completed extensive testing, sometimes unique situations arise that we need to investigate and resolve.