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Our Solution

If it’s not personal,
it’s not Parker.

Every call handled…personally.

Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become an industry buzzword. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.

What happens when a garage’s equipment doesn’t work as planned or confuses the parking patron?

You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Parker Technology solution comes in – a robust customer service platform, with on-demand virtual ambassadors.

Benefits, for you and your team:

THE PARKING CUSTOMER

We exist to provide your parking guests with a better parking experience.

THE MANAGER

We help you collect revenue and make better decisions based on the data we provide.

THE STAFF

We free up your staff to do other, higher-priority tasks, reducing interruptions and distractions.

Do you have embedded staff dedicated to taking your intercom “help” calls?

Consider our customer service solution:
We know parking. We’ve taken more than two million calls to date. Our specialists answer intercom calls in 11 seconds and resolve issues in under a minute, on average.
We free up your staff to focus on other tasks. Our data suggests that the “help” button was pressed 85 million times in U.S. garages last year. That’s a lot of interruptions.
We deliver excellent customer service. We don’t leave quality to chance. We have a rigorous training and quality program; hundreds of calls are audited each week.
We can increase your revenue. If successful payment is important to you, we can guide your guests through completing a transaction.
We act as an extension of your team. Our team of experts uses your business rules and branding to resolve every call.
We offer powerful data. You get on-demand access to metrics on call volume, duration, reason for the call, and more, so you can improve your operations and customer experience.

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Are you satisfied with the level of service, as well as the cost of operating, training, hiring and firing staff in your own call center?

Consider using our software platform to equip your team to be more efficient and well-informed when answering each call, by having all information for your facilities on one intuitive screen in front of them.

Utilize data and reporting metrics from the platform to see why guests need help and how the issues are resolved.

Lastly, review call recordings stored in the platform to resolve disputes, track performance and train new customer service reps.

Learn More

Consider using our software and service solution:
We know parking. We’ve taken more than two million calls to date. Our specialists answer intercom calls in 11 seconds and resolve issues in under a minute, on average.
We free up your staff to focus on other tasks. Our data suggests that the “help” button was pressed 85 million times in U.S. garages last year. That’s a lot of interruptions.
We deliver excellent customer service. We don’t leave quality to chance. We have a rigorous training and quality program; hundreds of calls are audited each week.
We can increase your revenue. If successful payment is important to you, we can guide your guests through completing a transaction.
We act as an extension of your team. Our team of experts uses your business rules and branding to resolve every call.
We offer powerful data. You get on-demand access to metrics on call volume, duration, reason for the call, and more, so you can improve your operations and customer experience.

Learn More

The Parker Solution

In the past decade, automation has overtaken the parking industry. Now, a second big change is here, and it’s about the customer experience.

Parking guests expect to enter and exit garages without interacting with staff. But, when they need help, they want it instantly. Customer service is expected to be “everywhere and nowhere” all at once.

Our solution puts a virtual ambassador in every lane. When parking guests call for help, we help them pay and get on their way in under a minute.

We help capture revenue, provide excellent customer service, and keep traffic moving, according to your preferences. You remain in control with customizable business rules that dictate how we handle your intercom calls. You also enjoy access call data and recordings in real-time.

Using our patented two-way video, all this happens with the added personal, friendly touch of interacting face-to-face.

Plus, we free up your staff to focus on other, higher-priority tasks, and allow you to offer 24/7 live help to parking guests, without after-hours staffing.

Have more questions? Check out our frequently-asked questions.

We Get Along Well
With Others

Our solution is flexible, to work with any PARCS equipment. Together with our dealer network, we coordinate a smooth installation process for customers.

Our service is live in 1,200+ lanes, and these span a wide variety of PARCS equipment. We get along well with others!

Full Access to Data

You’ll have access to daily/weekly/monthly reporting for your facilities, with the option to see playbacks and recordings for 30 days. Training and quality assurance are hugely important to us, so we make sure to equip you with the knowledge and metrics you need to improve efficiencies in your parking facilities.

On top of that, gain visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customer experience.

Build the plan that’s right for you.

Ready to calculate the cost of our service in your facility? We’re compatible with most existing intercoms, and can work in tandem with any PARCS equipment. Click below to visit our online calculator and enter your facility information. We’ll provide an estimate, with several options to choose from.

Price Calculator