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Our Solution

If it’s not personal,
it’s not Parker.

Every call handled…personally.

Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become the latest term to gain outsized focus. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.

What happens when a garage’s equipment doesn’t work as planned or confuses the parking patron?

You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Parker Technology solution comes in – a robust customer service platform, with on-demand virtual ambassadors.

Benefits, for you and your team:

THE PARKING CUSTOMER

We exist to provide your parking guests with a better parking experience.

THE MANAGER

We help you collect revenue and make better decisions based on the data we provide.

THE STAFF

We free up your staff to do other, higher-priority tasks, reducing interruptions and distractions.

Do you have embedded staff dedicated to taking your intercom “help” calls?

Consider using our software and service solution. Our specialists answer on average in 11 seconds and resolve issues in under a minute. Successful payments result on average in 90% of transactions. Answering parking calls is all we do. In fact, several of our team members have taken nearly 100,000 calls from parking customers in garages. We know parking. We pride ourselves on being patient, well-informed and efficient. However, we don’t leave quality to chance, we have a rigorous training and quality program where hundreds of random calls are screened for quality each week. Not to mention, we can answer all calls as if we’re a part of your team, branding the messaging and resolving issues according to your business rules.

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Are you satisfied with the level of service, as well as the cost of operating, training, hiring and firing staff in your own call center?

Consider using our software platform to equip your team to be more efficient and well-informed when answering each call, by having all information for your facilities on one intuitive screen in front of them. Utilize data and reporting metrics from the platform to see why guests need help and how the issues are resolved. Lastly, review call recordings stored in the platform to resolve disputes, track performance and train new customer service reps.

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Consider using our software and service solution. Our specialists answer on average in 11 seconds and resolve issues in under a minute. Successful payments result, on average, in 90% of transactions. Answering parking calls is all we do, so our team is comprised of experts. We pride ourselves on being patient, well-informed and efficient. Not to mention, we can answer all calls as if we’re a part of your team, branding the messaging and resolving issues according to your business rules.

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The Parker Solution

No matter what types of problems arise, the information captured by the system can help diagnose issues and help parking operators address them more efficiently and cost-effectively. When issues arise in a parking facility, the cost can be high. Drivers will avoid facilities in which they’ve experienced problems, or which have a reputation for problems. These types of issues can have a significant impact on the bottom-line. Our customer experience platform can help avoid these issues and protect the bottom-line.

One of the largest benefits of the Parker Technology solution is the data that the platform provides. Parking owners and operators have instant access to metrics about how many calls were made on a given day, week, or month, and the technology also analyzes the reason for each call. This is important information that can be used to improve operations and customer service.

Full Access to Data

You’ll have access to daily/weekly/monthly reporting for your facilities, with the option to see playbacks and recordings for 30 days. Training and quality assurance are hugely important to us, so we make sure to equip you with the knowledge and metrics you need to improve efficiencies in your parking facilities.

On top of that, gain visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customer experience.