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Our Two-Way Video & Audio Integration
We’ve worked collaboratively to engineer an integrated two-way video solution on TIBA’s X-60 line of PARCS equipment. This means that anyone using our platform, including our customer service representatives, can answer intercom calls remotely through TIBA’s robust X-60 product line, with high-quality audio and video.
Benefits of this functionality include:
- Enhancing the customer experience
- Reducing implementation time
- Lowering upfront Parker hardware cost**
Additionally, we have an integrated audio integration for X-30 and X-60 equipment, ideal for SIP and third-party VOIP.
“Our two organizations have a history of collaborative sales success and I appreciate the engineering and integration expertise TIBA brought to the partnership to make this solution possible. We know two-way video contributes to a better customer experience and we’re excited to deliver it to TIBA’s customers.”
Brian Wolff, President & CEO of Parker Technology
*The functionality to push rates is currently available for X-30 and X-60 models.
**The two-way video integration is only available on X-60 equipment and requires additional hardware.
The Bolt-On Solution
If you have other TIBA equipment models besides X30 or X60, we also have our bolt-on video intercom solution.
Pictured to the left is an example of a side-mounted video display in an exit lane.
Parker has worked cooperatively for years with many TIBA dealers (shown below), giving them the ability to deliver a better customer experience and share monthly recurring revenue. With Parker and TIBA’s official partnership agreement, this initiative has expanded even further, with the goal of creating mutual value and exceeding customers’ expectations.
Our TIBA Dealer Network:
“Combining Parker with remote management by your PARCS system allows you to reach peak ROI and maximize efficiency across one or multiple garages. In the ‘new normal’ of contactless service and automation, Parker is the piece that brings it all together for owners and operators alike to provide a world-class experience for customers.”
Ryan Slack, Territory Manager at Signature Control Systems