Our Parking Call Center Software makes customer service simple, easy and affordable.

How can we operate a state-of-the-art call center for your parking facility so effectively? We empower our well-trained staff with the right tools. Our Call Center Software gives our CSRs the information they need to resolve your guests’ issues when they press the “help” button. Not to mention, by leveraging our patented video intercoms, face-to-face interaction enhances the guest experience that much more. Our call center team utilizes our cloud-based software to follow your business rules and branding. And to top it all off, your staff can access all metrics and reporting online at any time.

No other call center software is available in the market that enables you to quickly and cost effectively deploy two-way video interactions with a remote attendant. Our software platform is a complete solution that allows our CSRs to respond to hundreds of facilities efficiently and effectively, while giving your managers robust reporting and data tools to ensure a high level of service is being delivered to every guest.

How it Works

When the “help” button is pressed on a Parker-enabled PARCS kiosk, the call lands in our cloud-based software platform, and is answered by a well-informed, patient CSR in our 24/7 Call Center.

The interaction between your guest and our CSR is fully branded and can be customized by location. Your logo, brand name and business rules determine how the CSR answers and handles each call.

Our well-trained CSR uses our cloud-based software to answer and respond to calls. No more expensive servers, audio cards and maintenance, like competing audio-only intercom platforms. In fact, our Call Center Software is so easy to expand, we can have our CSRs operate from anywhere in the world…as long as they have a 2MB up/down video connection.

Intuitive, Simple Interface

Our Call Center Software is easy to use and requires minimal training. Once set-up for your facility, all of the pertinent information required to answer and administer a call is at our CSRs’ fingertips.

Parker-CSR-call

The software has area maps, lock-lists for monthly parkers, local emergency contact info, your on-premise or regional manager’s contact info, and more… to quickly handle calls. The CSR can raise a gate, vend a lost ticket, collect a payment… all from the software, and all face-to-face, giving your guests a high level of empathy and a smile.

We make it possible to put the human touch back into your automated parking facilities.

Real-Time Reporting Tracks Performance & Customer Issues

Our reporting package makes it easy to identify, by facility, PARCS device and CSR performance.

call center performance

You can pull reports for any facility, in real-time. There is no limit to the number of reports you can run in your subscription to the software.

Have More Questions?

Our software is incredibly intuitive, and we’re constantly improving and innovating the platform. If you would like to see it for yourself, contact us today to set up a demo call, and we’ll show you a “live” face-to-face video interaction as well.