Do you run a parking facility… or a call center? The Parker 24/7 Call Center is here to help!
The parking business is getting more competitive every day. One of the key differentiators is the ability to help your guests 24 hours a day. If you are ready to focus on running your business instead of running a call center, the Parker 24/7 Parking Call Center is here to help.
Our 24/7 Call Center is the perfect service to help you compete with bigger operators. Our solution allows you to avoid the expense of investing in your own call center, and can be easily bolted-on to your existing PARCS equipment. Best of all, Parker gives you an advantage no one else has: face-to-face customer service.
Your Brand from Start to Finish
Your customers will never know they’re talking to the Parker 24/7 Call Center. They’ll only experience the brand and messaging you want them to see and hear. Each facility is created with unique, personalized information that you determine, to make sure the guest experience aligns perfectly with your brand. Our specialists utilize proprietary call center software to ensure they’re well-informed and knowledgable about all relevant aspects of your facility.
The Parker 24/7 Call Center is based in Indianapolis, IN and has redundant power and Internet services to ensure 99.9% uptime. Our staff of 18 (and growing) CSRs undergo monthly training to improve their skills.
Utilizing our 24/7 Call Center can keep your costs low while maintaining a high level of service. We’ve operated our facility for over 5 years and have built an expertise in operating an efficient, effective team. We’re so lean, our costs are incredible – as low as 55 cents per hour, per lane.
If your garage has two entry, two exit and one pay-on-foot PARCS device, our call center can manage your facility for as little as $2.75/hour.
Have More Questions?
If you already operate your own call center, and would like to continue doing so for the time being, we also offer call center service for after hours and weekends if that fits better with your current needs. In a perfect world, we would like to provide call center service 24/7 for all our clients, but that isn’t always realistic, so we’re flexible in meeting requirements based on your existing operations. Get in touch today and let us know how we can help!