Parker In the Press

We’re moving and shaking

And others are taking notice. Below, find a library of articles we’ve written, or been featured in. For press opportunities, please email heidi.barker@helpmeparker.com.

Industry Articles

Building a Core & Innovating On It
Parking Today, April 2021

Deliver Stellar Customer Service with Targeted Technology
Parking, April 2021

Paying Tribute to a Man You’d Recognize
Parking Today, March 2021

It’s All About Making Progress
Parking Today, February 2021

Customer Service Platforms are Becoming Essential
Property Management Quarterly, January 2021

Calling My Shot for 2021
Parking Today, January 2021

8 Observations I’ve Made This Year
Parking Today, December 2020

Driving Authentic Concern Through Your Organization
Parking Today, November 2020

Welcome to the Hotel California
Parking Today, October 2020

Leading with Authentic Concern
Parking & Mobility Blog, September 2020

Delivering at the Speed of Trust
Parking Today, September 2020

Using Technology & Focused Collaboration to Improve the Customer Experience
Parking Today, August 2020

If You Want Authentic Perspective, Stop Guessing and Start Asking
Parking Today, August 2020

Serendipity is Just Around the Corner!
Parking Today, July 2020

Keeping Parking Facilities Safe During a Pandemic
Parking & Mobility Magazine, June 2020

The COVID-19 Crisis is Giving Us a Golden Opportunity
Parking Today, June 2020

Authentic Concern and the Potential of Industry Technology Suppliers
Parking & Mobility blog, June 2020

Playing Dominos for Keeps
Parking Today, May 2020

Advertorial: Parker Technology
Parking Today, May 2020

Customer Service Platforms Bring Human Touch to Automated Parking
Parking, May 2020

Silent Killers of Customer Experience
Parking Today, April 2020

Data-Driven: How Customer Service Platforms are Improving Campus Parking
College Planning & Management, March 2020

“Friction” is Not a Dirty Word in a Frictionless World
Parking Today, March 2020

2 downtown Las Vegas parking garages turned into Uber staging areas
Las Vegas Review-Journal, March 2020

Big Exits, Affordability, and Tech Transplants: Why Indianapolis Is the Next Big Startup City
Inc., March 2020

3 Big Trends Shaping Our Future in CX
Parking Today, February 2020

Creating Affinity – Low Expenditure, Huge Payoff
Parking Today, January 2020

Making Memories and Leaving a Trace…
Parking Today, December 2019

Parking Technology Startup Gains $2M in Seed Funding
Inside Indiana Business, November 2019

Parker Technology CEO Calls Culture Award ‘Validation’
Inside Indiana Business, November 2019

Who Does it Best?
Parking Today, July 2019

Three Simple Words are a Guiding Light
Parking Today, August 2019

Create Authentic Concern by Balancing Tech with Human Touch
Parking Today, July 2019

Technology is Fine – But People Make the Difference
Parking Today, July 2019

Energy is a Boomerang
Parking, July 2019

“Why? I’m Never Going to See Them Again”
Parking Today, June 2019

A Newbie’s Perspective on PIE 2019
Parking Today, May 2019

Podcasts

An Interview with Brian Wolff and a Conversation about Authentic Concern
The Parking Podcast, June 23, 2020

Why People Push Help 85 Million Times a Year
Powderkeg Podcast, September 4, 2020

Press Releases

Parker Technology’s New Language Translation Feature is Now Available
Parking Today, April 12, 2021

Parker Technology’s New Language Translation Feature is Now Available
Parking Network, April 12, 2021

Diamond Parking is Now Using Parker Technology’s Customer Service Solution
Parking Network, March 15, 2021

Diamond Parking is Now Using Parker Technology’s Customer Service Solution
Parking Today, March 12, 2021

Delta, the New Parker Technology Software Platform is Here
Parking & Mobility, January 26, 2021

Delta, the New Parker Technology Software Platform is Here
Parking Network, January 25, 2021

City of Eugene Airport is now Using Parker Technology’s Customer Service Solution
Parking Network, January 18, 2021

City of Eugene Airport is now Using Parker Technology’s Customer Service Solution
Parking & Mobility, January 18, 2021

Parker Technology’s Customer Service Solution Implemented in 72 Hours
Parking & Mobility, January 14, 2021

Parker Technology’s Customer Service Solution Implemented in 72 Hours
Parking Today, January 11, 2021

Parker Technology Can Help Parking Owners and Operators Solve New Problems
Parking Network, January 8, 2021

Parker Technology Wins Powderkeg Tech Culture Award for Second Year in a Row
Parking Network, January 6, 2021

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
Parking & Mobility, November 9, 2020

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
Parking Network, November 9, 2020

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
Parking Today, November 6, 2020

Parker Technology Client Experience: Radisson Plaza Hotel
Parking Network, October 20, 2020

Peak Parking Adds Parker Technology’s Solution to Two New Facilities
Parking & Mobility, October 13, 2020

Parker Technology Announces Partnership with Access Professional Systems
Parking Today, October 6, 2020

Parker Technology Announces Partnership with Access Professional Systems
Parking Network, October 6, 2020

Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
Parking Network, October 1, 2020

Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
Parking Today, October 1, 2020

Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
Parking & Mobility, October 1, 2020

City of Columbia, MO is Using Parker Technology’s Customer Service Solution
Parking Network, September 10, 2020

City of Columbia, MO is Using Parker Technology’s Customer Service Solution
Parking Today, September 10, 2020

Parker Technology Announces 27 New Customer Service Agreements in Q2
Parking Network, July 23, 2020

Parker Technology Announces 27 New Customer Service Agreements in Q2
Parking Today, July 22, 2020

Member News: Parker Technology Announces 27 New Customer Service Agreements in Q2
Parking & Mobility, July 22, 2020

Associated Time Becomes An Official Parker Technology Dealer
Parking Today, May 14, 2020

Member News: Associated Time Becomes An Official Parker Technology Dealer
Parking Today, May 14, 2020

Parker Technology Partners with Greenleaf Hospitality Group in Kalamazoo, MI
Parking Today, March 5, 2020

Member News: Parker Technology Partners with Greenleaf Hospitality Group in Kalamazoo, MI
Parking & Mobility, March 5, 2020

Parker Technology Closes $2 Million Seed Round with Elevate Ventures
Parking Today, November 13, 2019

Parker Technology Closes $2 Million Seed Round with Elevate Ventures
Parking Network, November 13, 2019

Member News: Parker Technology Closes $2 Million Seed Round with Elevate Ventures
Parking & Mobility, November 12, 2019

Parker Technology Demonstrates Customer Service Prowess
Parking Network, September 23, 2019

Parker Technology Awarded Top-Rated Customer Experience Team
Parking Today, September 19, 2019

Member News: Bryan Blackwell, Jim Leida & Robyn Rider Join the Parker Technology Team
Parking & Mobility, July 29, 2019

Bryan Blackwell, Jim Leida & Robyn Rider Join the Parker Technology Team
Parking Today, July 29, 2019

Parker Technology Selected as 2019 Indiana Breakout Tech Culture Awards Finalist
Parking Today, July 19, 2019

Parker Technology Pilot Now “Live” at University of Michigan
Parking Today, June 3, 2019

Member News: Parker Technology Pilot Now “Live” at University of Michigan
Parking & Mobility, May 30, 2019

Parker Technology Welcomes Heidi Barker to the Team
Parking Today, March 8, 2019

“We are so glad we have Parker Technology as our partner! The live communication has made such a difference with our clients and visitors. The staff is so understanding of our needs and responds quickly to any last minute requests. We are completely satisfied with their service!”

“Parking is the first and last experience that creates an impression for our university. Parker Technology fits right in with that vision.”

“When automating, there's always this fear of losing a level of customer service, but the Parker 24/7 Call Center has eliminated this concern.”

“Introducing Parker Technology into our parking facilities allows our patients to see those smiling faces whenever they need assistance.”

“I'd recommend to any of my peers to focus on parking operations and leave the calls to the Parker 24/7 Call Center.”

“We were excited to identify Parker Technology as a solution provider within the PARCS world. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. They listen to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team.”

“Ever since we started using Parker's service several years ago, our customer service levels have increased drastically. Having Parker in our active access lanes has allowed us to increase our facility access with automation technology. This allows us to redirect our staff to other duties instead of sitting in a booth and being more active and present throughout the facilities. Customers have positively commented about this interaction. The Parker team is always quickly accessible and there when we need them. We look forward to expanding the service in more facilities going forward.”

“Everyone at FlexePark is very excited about our new partnership with Parker Technology. It’s great to be able to work with another local company, and we’re looking forward to the improved support they can provide for our customers. This will help FlexePark continue to scale without losing track of customer support.”

“Parker Technology enables us to deliver the personal, friendly experience that the City of Asheville wants every parking patron to remember.”

“Parker Technology has been a great addition to our parking facility here in Denver, definitely value add! The Parker team worked quickly in getting the installation performed and ensuring that all equipment was functioning properly.”

“The customer service we receive from the Parker 24/7 Call Center is above any call center I have ever dealt with, or any on-site company we have used.”

“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”

“Partnering with Parker Technology has been invaluable to the early success of our new gate arm systems. Their ability to provide our customers with excellent assistance 24/7 has been crucial to our operation.”

“Parker Technology's call center helps us provide the standard of excellent service that people expect when they park in a Brandywine garage.”

“Combining Parker with remote management by your PARCS system allows you to reach peak ROI and maximize efficiency across one or multiple garages. In the ‘new normal’ of contactless service and automation, Parker is the piece that brings it all together for owners and operators alike to provide a world-class experience for customers.”

“Parker Technology has been a pleasure to work with. They not only provide exceptional service in a professional and courteous fashion, but work as a partner in our operation.”

“Parker Technology allows our automated parking system to remain user-friendly. Parker's customer service representatives are our advocates with customers.”

“We are thrilled to partner with Parker Technology. The addition of their two-way video communication will truly enhance the customer experience for our end users. Parker’s customer service and response times are second to none in the industry and we are excited to offer our customers this state of the art solution.”

“Parker has helped One Parking reduce staffing costs for our clients and has enabled us to continue to provide top notch in the lane service at the same time. We have been using Parker for several years and are pleased to continue expanding our partnership with them across the country.”

“Parker has been a key piece of our continued success across all of our commercial parking garages. They are proactive, attentive, and professional. Their team consistently goes above and beyond to understand not only the equipment difficulties but also the operations and tenants at every location so they can better assist our customers, tenants and our team. They have become an extension of our team and we couldn't be happier to have found them as a partner!”

“Mixing Parker Technology's dependable platform, authentic concern and stellar customer service, has provided Penn State a recipe for on-campus success through all our operational changes over the last couple years. ”

“We love the system, the metrics, the real time updates. The staff is excellent and always does a great job. It’s actually quite incredible. It’s like having a real person on-site. We love Parker!”

“Parker manages the City of Plainfield garage when I am not there. With their service, we have peace of mind about operating the facility almost completely remotely.”

“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers and our operations team.”