We want to advise you that on Wednesday, April 26, 2017 between 5:30 a.m. and 6 a.m. EDT, we will be upgrading the Parker Video Intercoms platform with new software updates.
During this window, you may experience intermittent service interruptions for brief periods of time that include no intercom calls being sent to the Parker 24/7 Call Center or your own call center, if you operate one. We expect those interruptions to be minimal.
Several new features are being deployed that give remote attendants additional capabilities to serve you and your parking patrons better.
- Lock a gate open. With the release of our next version of Audio and Video Brains (Expected May 2017), we will be able to keep an exit gate open for more than one vehicle to exit at a time (when your business rules demand us to do so). This will improve exit flow during special circumstances and avoid frustrating your customers when a backup might otherwise occur.
- Support Third Party IP camera feeds. We now can add your public IP camera feeds to the CSRs’ view during live calls. Do you have IP cameras already operating in your facility? Let us know so we can add them to our software to better support your patrons.
- Post short-term alerts and urgent notices. Sometimes urgent matters arise and we want all CSRs on shift to quickly be able to get special alerts about your facility. Now our CSRs can post messages within the software to keep everyone on our team aware of urgent matters.
In addition to these new features, we are releasing more than a dozen bug fixes and code optimizations to continue to improve system reliability, reduce dropped calls, and eliminate disconnected calls.
Please watch for any issues in your facility
Once this upgrade is made, please let us know if you experience issues with your local equipment. While we have completed extensive testing, sometimes unique situations arise that we need to investigate and resolve.
Any Questions or need to report an outage?
Please start a Help Desk ticket at firstname.lastname@example.org. Please include as much detail as possible regarding your issue.