We want to advise you that on Wednesday, April 26, 2017 between 5:30 a.m. and 6 a.m. EDT, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window, you may experience intermittent service interruptions for brief periods of time that include no intercom calls being sent to the Parker 24/7 Call Center or your own call center, if you operate one. We expect those…
call center software
System Maintenance Notice on February 27
On Monday, February 27, 2017 between 5:30 and 5:45 a.m. EST, we will have a maintenance window while we deploy several changes and bug fixes to the Parker Call Center Software. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to the call center. No action is required on your end at your facility or with…
System Maintenance Notice on February 13
On Monday, February 13th between 6:00 and 6:15 a.m. EST we will reboot the servers for the Parker Call Center software as part of our routine maintenance. During this window of time, the software may be temporarily unavailable and no calls will appear inside the call queue. We expect the total downtime to be less than 5 minutes. At 6:15 a.m., any user logged into the software will simply need to refresh…
Our CSV Download Option Has Been Disabled
Within our reporting tools, we have an option for certain users to download a .CSV file of the raw data for the Call Volume report and the Gate Vend report. This feature has been temporarily disabled. Our most recent software release created a bug via our web interface. We are working on a resolution. The online view and Print-as-PDF versions of the report are still available. If you require a CSV…
February Software Release Improves System Stability
We want to advise our customers that on Thursday, February 2, 2017 between 5 a.m. and 5:15 a.m. EST, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to the call center. No action is required on your end at your facility or…
2017 Price Changes Notification
As many businesses do, we must adjust prices when necessary to remain competitive and profitable. I’m excited to say that we’ve done a good job containing costs and achieving efficiencies as a company. As a result, no hardware or other accessories that you sell will have a price increase in 2017! Video Intercom Hardware – No increase Parts & Accessories – No Increase New facility onboarding and implementation fees –…
During Hurricane Matthew, One Parking Gets Some Help
We’re pleased we could help out our friends (and clients) at One Parking, a national parking operator based in South Florida, who need to evacuate staff in the path of Hurricane Matthew. Our two-way video intercoms are installed in numerous parking facilities managed by One Parking in Florida including high profile locations The Courthouse Commons and City Place lifestyle center in West Palm Beach. During the storm, the Parker 24/7…