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Tag: call center software

How Penn State Revolutionized Their Operations

The university implemented our flexible customer service solution. Our software puts a dashboard with facility information at customer service representatives’ fingertips, for efficient call resolution. During the week, Penn State’s parking administration office uses the platform to handle help calls. On weekends, nights and holidays, calls are seamlessly redirected to the Parker call center, where Parker’s highly-trained CSRs answer calls using the same platform.

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Our Method for Excellent Customer Service

At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.

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Working From Home During COVID-19

[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].

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System Maintenance & New Feature Release Notice on April 26

We want to advise you that on Wednesday, April 26, 2017 between 5:30 a.m. and 6 a.m. EDT, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window, you may experience intermittent service interruptions for brief periods of time that include no intercom calls being sent to the Parker […]

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System Maintenance Notice on February 27

On Monday, February 27, 2017 between 5:30 and 5:45 a.m. EST, we will have a maintenance window while we deploy several changes and bug fixes to the Parker Call Center Software. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to […]

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System Maintenance Notice on February 13

On Monday, February 13th between 6:00 and 6:15 a.m. EST we will reboot the servers for the Parker Call Center software as part of our routine maintenance. During this window of time, the software may be temporarily unavailable and no calls will appear inside the call queue. We expect the total downtime to be less […]

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Our CSV Download Option Has Been Disabled

Within our reporting tools, we have an option for certain users to download a .CSV file of the raw data for the Call Volume report and the Gate Vend report. This feature has been temporarily disabled. Our most recent software release created a bug via our web interface. We are working on a resolution. The […]

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February Software Release Improves System Stability

We want to advise our customers that on Thursday, February 2, 2017 between 5 a.m. and 5:15 a.m. EST, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting […]

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2017 Price Changes Notification

As many businesses do, we must adjust prices when necessary to remain competitive and profitable. I’m excited to say that we’ve done a good job containing costs and achieving efficiencies as a company. As a result, no hardware or other accessories that you sell will have a price increase in 2017! Video Intercom Hardware – […]

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During Hurricane Matthew, One Parking Gets Some Help

We’re pleased we could help out our friends (and clients) at One Parking, a national parking operator based in South Florida, who need to evacuate staff in the path of Hurricane Matthew. Our two-way video intercoms are installed in numerous parking facilities managed by One Parking in Florida including high profile locations The Courthouse Commons […]

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