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Tag: client success story

Issues & Resolutions Page

Navigating Challenges: How We Elevated Our Client’s CX Pt. 1

The parking and mobility industry is constantly evolving. In the past few years, we have seen a major shift towards innovative technology like LPR, EV charging, digital signage, mobile payments and reservations, etc. We have also seen a change in the importance of customer experience. Parking operations now seek inventive solutions to enhance their efficiency and elevate the customer experience. They do this through technology and people.

This blog explores four of our case studies, showcasing how these operations tackled unique challenges and successfully transformed their customer service operations.

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Bethlehem-View

Client Story: Bethlehem Parking Authority

Bethlehem, Pennsylvania, has rich American history dating back to the Revolutionary War, with visits from founding fathers such as George Washington, Alexander Hamilton, and members of Congress. Bethlehem was also the first U.S. city to adopt a Christmas Tree, receiving the nickname of “Christmas City USA.” 

Although the city itself is rooted in history, the Bethlehem Parking Authority (BPA), in partnership with Parker Technology, has transformed parking operations in the city.

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Preferred-Parking-Mint-St-Garage

Client Story: Our Software’s Impact on Preferred Parking

When Preferred Parking originally partnered with Parker Technology, they sought to create efficiencies and build repeatable processes in their parking management system. They needed a data-driven solution and Parker Technology was able to help make a change.

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Park Omaha - 10th and Jackson

How Park Omaha Uses Parker Technology for Employee Retention

Parking management in a city like Omaha, Nebraska is no small task. With the city expanding infrastructure through its growing population base, expansion of the Omaha Airport, and extra parking demand generated by events post-COVID-19, Park Omaha had to find innovative solutions to enhance customer service, streamline operations, and improve their bottom line.

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Collaboration

Collaboration + Partnerships Are the Key to Success in Parking Operations – Part 2

Sometimes meaningful collaboration can even mean partnering with organizations you may have previously thought of as competitors. After all, it’s far better to fully serve your customer’s needs and foster positive, lasting relationships with them by partnering with a “competitor” that complements their facility’s particular skill set than it is for either organization to provide substandard service and lose a customer forever. At the end of the day, if you’re serving the customer’s needs, it’s a win for everyone.

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Client Story: CampusParc at The Ohio State University

CampusParc at The Ohio State University is the parking operator at one of the largest campus parking systems in the country and are responsible for overseeing all parking assets, including maintenance and operation of the parking facilities. They work hard to facilitate an easy and efficient parking experience for every member of the university community.

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Client Success Portfolio Review

The Importance of Our Client Success Team

In the competitive landscape of modern businesses, customer success has emerged as a crucial element that sets companies apart. At Parker Technology, our new client success department plays a unique role, standing shoulder-to-shoulder with operators/garage managers to deliver exceptional service to our valued clients.

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