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Tag: client success story

Successful Partnership with UT Health San Antonio

Parker Technology has worked with businesses in all types of industries. We’ve partnered with universities, municipalities, private companies, and healthcare facilities. Regardless of the location or type of operations, our clients are finding success with our customer service experience. They love the solution we provide! Our service has allowed them to keep traffic and revenue flowing.

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City of Bethlehem Enhances Customer Service

Parker Technology helps the City of Bethlehem Parking Services deliver on its promise to provide its guests with efficient, friendly customer service through technology advancement, allowing two-way communication assistance, integration with existing PARCS equipment, powerful reporting, and superior customer service.

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Louisville, KY

Industry Spotlight: The Value We Bring to Private Operators

Private parking operators provide parking services for numerous clients, from private companies to managing parking facilities for entire cities. As well-known as these parking operators may be, it can still be challenging for them to live up to their name. Managing parking facilities and running a call center to handle customer issues is no easy feat. That’s why most private operators don’t have their own call center.

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City of Las Vegas

Industry Spotlight: The Value We Bring to Cities

A local municipality has dozens, if not hundreds, of things to do and manage every day. Running a city is no easy task. One major part of managing a municipality is dealing with local and out-of-state traffic. Municipalities are responsible for maintaining roads and other spaces within cities for drivers and residents. However, they also have a responsibility to provide places for people to park.

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IUPUI Campus Center

Industry Spotlight: The Value We Bring to Universities

In recent years, technological advances have enabled parking facilities to become fully automated, providing frictionless parking experiences. Most people today want to easily access and navigate parking garages without ever having to interact with an attendant. We want to get in and out as quickly and seamlessly as possible to get on with our day—and automated parking has enabled us to do so.

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Client Experience: Radisson Plaza Hotel

Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.

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How Penn State Revolutionized Their Operations

The university implemented our flexible customer service solution. Our software puts a dashboard with facility information at customer service representatives’ fingertips, for efficient call resolution. During the week, Penn State’s parking administration office uses the platform to handle help calls. On weekends, nights and holidays, calls are seamlessly redirected to the Parker call center, where Parker’s highly-trained CSRs answer calls using the same platform.

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