Parker Technology wins Top-Rated CX Team Culture
We are proud to announce that on Thursday December 17th, 2020, Parker Technology won, for the second year in a row, a Powderkeg National Tech Culture award.
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Tag: customer experience
Customer Reviews – a Powerful Insight into Your Operation
Managing customer reviews can help you attract customers to your garage, and improve operations.
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Client Experience: Radisson Plaza Hotel
Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.
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Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”
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How Authentic Concern Drives “Good Business”
Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.
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Brandywine Realty Trust Uses Parker Technology in Five Garages
Our customer service representatives are taking calls from five Brandywine Realty parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.
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Six City of Columbia Garages Now Online
Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]
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Why Parker Technology?
We realized, very quickly, that when someone pushed the help button, it was more likely because they were confused, and we could help them. That’s why Parker exists today. It’s our job to help people get out of garages.
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Park-Rite Upgraded Customer Service with the Parker Solution
There’s no question. Parker’s level of consistency is second to none. We’re liking Parker so much, that I wouldn’t want to open another automated garage without them.
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Our Customer Service Solution, built-in with FlashParking
Our customer service video intercom solution comes built-in with all FlashParking kiosks.
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