Skip to main content
Podcast EP 13 Rewind: Tackling Concession Agreements and Customer-Centric Advocacy
Today, we’re rewinding and recapping Episode 13: Tackling Challenges of Concessions with Sarah Blouch and Customer-Centric Advocacy with Jyo Shukla.
Read More
Tag: customer experience
Maximizing Customer Satisfaction: QA’s Impact Part 2
Customer satisfaction isn’t just a goal; it’s the lifeblood of your parking facility’s success. When parkers have negative experiences, they don’t just seek alternative parking options – they voice their discontent on platforms like Google or Yelp, influencing potential customers and impacting your business’s online presence.
This understanding of the pivotal role customer satisfaction plays in maximizing revenue makes us view our QA program differently than many. We have integrated robust quality assurance (QA) tools and protocols into our operations to ensure unparalleled customer service.
Read More
Made in the Shade
Managing parking might seem like a straightforward task, but anyone who’s been in the industry knows it’s anything but. That’s where we step in, providing a flexible solution for over 200 operators across North America and Canada.
Read More
Maximizing Customer Satisfaction: Quality Assurance’s Impact Pt. 1
If you own or manage a parking facility, you know that delivering top-notch customer service is critical. High-quality support will help ensure you don’t lose parking customers to competing facilities. Plus, excellent customer service can attract more clients to your business, resulting in higher revenue.
Read More
6 Ways to Deliver a Sustainable Customer Experience
As businesses adjust to new goals and efforts to scale, it can be easy to forget about one of the main things that keeps a business running–customers. Ensuring that your customer experience is satisfying and efficient and keeps customers coming back is essential to scale and maintain your business year after year.
Read More
Must Be Easy? Think Again!
Ever been told that managing parking must be a walk in the park? Think again.
Behind the scenes, it’s a whirlwind of responsibilities – sales, marketing, staffing, maintenance and MUCH more. And let’s not forget those unexpected challenges like malfunctioning equipment and indecipherable handwriting on tickets.
Read More
Navigating Challenges Pt. 2: Enhancing Efficiency and CX
In the parking industry, efficiency and customer satisfaction are key.
Parking operators constantly seek innovative solutions to streamline operations, reduce staffing burdens and ensure a consistent and positive experience for their customers.This blog dives into six case studies that show how cutting-edge technologies and strategic collaborations have revolutionized parking management across various sectors, focusing on freeing up staff, implementing two-way video communication and maintaining consistency in customer service.
Read More
Overcoming Challenges in a Gateless Era Pt. 2
Numerous parking locations have shifted from gates to gateless to address frequent problems, such as equipment malfunctions, user error and software glitches. While these gateless solutions solved some common issues, many parking customers struggle to understand and adapt to gateless parking, even when conspicuous instructions are available.
Read More
Overcoming Challenges in a Gateless Era Pt. 1
Here at Parker Technology, we take great pride in delievering seamless parking solutions with our highly effective software and 24/7 support. Our solutions empower parking facilities to deliver quality customer experiences, and we offer software and support for gated and gateless garages.
Read More
Navigating Challenges: How We Elevated Our Client’s CX Pt. 1
The parking and mobility industry is constantly evolving. In the past few years, we have seen a major shift towards innovative technology like LPR, EV charging, digital signage, mobile payments and reservations, etc. We have also seen a change in the importance of customer experience. Parking operations now seek inventive solutions to enhance their efficiency and elevate the customer experience. They do this through technology and people.
This blog explores four of our case studies, showcasing how these operations tackled unique challenges and successfully transformed their customer service operations.
Read More