I spend a lot of time thinking (and worrying) about ways to build and maintain a great culture at Parker Technology. As I sought my next “hook” to launch this LI article, I was fortunate enough to catch a vignette on NPR by Anya Kamenetz, Cory Turner and Chloee Weiner, entitled “Kindness Can Be Taught. Here’s How.” The story explored research about how to raise awesome children; however, as I listened and then later read the story online, I became positively “giddy!”
customer satisfaction
The 2nd Garage at UT Health San Antonio, MARC, is Now “Live”
“Mays Cancer Center was the first location with Parker, and the experience has been great. Parker’s customer service reps are personable and always have a smile. MARC is the second location, which is a bit more chaotic, but I’m expecting the same service. The CSRs take extreme pressure – taking the brunt of tough calls that my people were taking before. However, Parker’s CSRs are very professional; there have been…
In an Automated World – Failure is the Norm and The Human Touch Matters More than Ever
Self-service automation is taking over. You can’t go to a grocery store, an airport or a restaurant without interacting with a machine where a human once stood. The automated machines in parking garages known as PARCS equipment are no different. The parking industry led the way when operators started replacing cashiers with automated payment kiosks more than 15 years ago. And while it’s true that automation is becoming the norm, human failure in front of that automation is happening much more than you realize.
Video: I thought I already paid $26 for my parking?
We get asked a lot to see sample calls to demonstrate the capabilities of our 24/7 Call Center. I wanted to share with you this 65 second recording of a live call between a frustrated parking guest and a CSR at the Parker 24/7 Call Center when he thought he’d already paid for his parking but the gate wasn’t raising. This video was captured from a new feature we’ve released…