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Tag: customer satisfaction

Kindness Can Be Taught

I spend a lot of time thinking (and worrying) about ways to build and maintain a great culture at Parker Technology. As I sought my next “hook” to launch this LI article, I was fortunate enough to catch a vignette on NPR by Anya Kamenetz, Cory Turner and Chloee Weiner, entitled “Kindness Can Be Taught. Here’s How.” The story explored research about how to raise awesome children; however, as I listened and then later read the story online, I became positively “giddy!”

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The 2nd Garage at UT Health San Antonio, MARC, is Now “Live”

We just went “live” with our second garage at UT Health San Antonio – the Medical Arts & Research Center (MARC) garage.  Last year, in mid-October, the Mays Cancer Clinic came online. Last week, the MARC garage came online.  Mitchell Time, out of Austin, TX, installed our hardware (2 audio-only and 6 two-way video intercoms) on the existing Amano PARCS […]

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In an Automated World – Failure is the Norm and The Human Touch Matters More than Ever

Self-service automation is taking over. You can’t go to a grocery store, an airport or a restaurant without interacting with a machine where a human once stood. The automated machines in parking garages known as PARCS equipment are no different. The parking industry led the way when operators started replacing cashiers with automated payment kiosks more than 15 years ago. And while it’s true that automation is becoming the norm, human failure in front of that automation is happening much more than you realize.

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