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Tag: customer service

Our Method for Excellent Customer Service

At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.

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Working From Home During COVID-19

[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].

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Authentic Concern is Today’s Standard for Excellence in Customer Service

The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.

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