At Parker Technology, we strive to create an exceptional customer experience (CX) for your parking patrons. We also work to ensure your organization is operating efficiently and effectively. Those three aspects — customer experience, operational efficiency and effectiveness — are inextricably linked.
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In the automated parking industry, there is no room for error. It’s a fast-paced, competitive market. If your business doesn’t deliver, your customers will find somewhere else to park. One bad experience can lose you up to ⅓ of your customer base.
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Operational excellence plays an integral part in managing and growing a successful company. Although this concept may look different depending on your industry, whether it be software, manufacturing, healthcare, or another sector, you can use this tool to get the most out of your employees and optimize the efficiency of your business processes.
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Operational excellence is a critical part of getting the most out of your business. With Parker Technology’s dedication to operational excellence, your company can provide optimal parking for your customer and client base.
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Today’s customers have much higher standards than they once did. Having grown up with technology, they are used to a more efficient and automated level of service that better meets their needs. Still, technology isn’t perfect, and when it does cause issues, they want that friendly, personal touch from a customer service team that is ready and waiting to assist them on-demand.
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