Client Experience: IUPUI

“At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they are in, the Parker 24/7 Call Center is there to help. That gives our staff…

Client Experience: AllPro Parking

“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. We save money by reducing our employee overhead, plus the cashiers on site have turned…

Virtual Reality at Parker Technology CPTA Booth

Visit our booth at CPTA We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue.  Our parking specialists follow your specific business rules: • Instruct the caller • Facilitate payment • Raise the gate if necessary You can expect us…

Parker 24/7 Call Center Answering 20,000+ Help Calls Per Month

Everyday parking patrons in garages around the United States are interfacing with automated parking equipment. When they have a problem and press the “help” button, who will respond to the call? For more than 20,000 customers a month, those calls are answered by our 24/7 Call Center in Indianapolis. We’ve built a business on being the exclusive provider of patent-protected two-way video intercoms for the parking industry. But what many…

Remote Attendants, Admins Can Now Publish Alerts & Notices

The Parker 24/7 Call Center now answers more 20,000 calls per month and we’re using that experience to drive new features in the Parker Call Center Software that powers our platform and is used by our call center and command centers for operators around the U.S. Frequently, there is urgent knowledge about an issue going on in the garage When you have numerous remote attendants answering calls for a garage,…

Lower Pricing for Non-Transactional Terminals

We’re always seeking ways to make our platform more affordable for your customers. We’re pleased to announce lower pricing, effective immediately, on our monthly monitoring for some parking terminal equipment. For any new facility that comes on board, all terminals that are non-transactional (those which do not accept any form of payment) will qualify for a reduced monitoring fee of $250/mo when the Parker 24/7 Call Center is answering the…

Video: I thought I already paid $26 for my parking?

We get asked a lot to see sample calls to demonstrate the capabilities of our 24/7 Call Center. I wanted to share with you this 65 second recording of a live call between a frustrated parking guest and a CSR at the Parker 24/7 Call Center when he thought he’d already paid for his parking but the gate wasn’t raising. This video was captured from a new feature we’ve released…

2017 Price Changes Notification

As many businesses do, we must adjust prices when necessary to remain competitive and profitable. I’m excited to say that we’ve done a good job containing costs and achieving efficiencies as a company. As a result, no hardware or other accessories that you sell will have a price increase in 2017! Video Intercom Hardware – No increase Parts & Accessories – No Increase New facility onboarding and implementation fees –…

During Hurricane Matthew, One Parking Gets Some Help

We’re pleased we could help out our friends (and clients) at One Parking, a national parking operator based in South Florida, who need to evacuate staff in the path of Hurricane Matthew. Our two-way video intercoms are installed in numerous parking facilities managed by One Parking in Florida including high profile locations The Courthouse Commons and City Place lifestyle center in West Palm Beach. During the storm, the Parker 24/7…