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Tag: Parker 24/7 Call Center

Working From Home During COVID-19

[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].

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Join Us in Welcoming Our New Call Center Manager, Lynda Black!

As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.

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Client Experience: IUPUI

“At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they […]

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Client Experience: AllPro Parking

“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. […]

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Virtual Reality at Parker Technology CPTA Booth

Visit our booth at CPTA We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue.  Our parking specialists follow your specific business rules: • Instruct […]

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Remote Attendants, Admins Can Now Publish Alerts & Notices

The Parker 24/7 Call Center now answers more 20,000 calls per month and we’re using that experience to drive new features in the Parker Call Center Software that powers our platform and is used by our call center and command centers for operators around the U.S. Frequently, there is urgent knowledge about an issue going […]

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Lower Pricing for Non-Transactional Terminals

We’re always seeking ways to make our platform more affordable for your customers. We’re pleased to announce lower pricing, effective immediately, on our monthly monitoring for some parking terminal equipment. For any new facility that comes on board, all terminals that are non-transactional (those which do not accept any form of payment) will qualify for […]

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2017 Price Changes Notification

As many businesses do, we must adjust prices when necessary to remain competitive and profitable. I’m excited to say that we’ve done a good job containing costs and achieving efficiencies as a company. As a result, no hardware or other accessories that you sell will have a price increase in 2017! Video Intercom Hardware – […]

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During Hurricane Matthew, One Parking Gets Some Help

We’re pleased we could help out our friends (and clients) at One Parking, a national parking operator based in South Florida, who need to evacuate staff in the path of Hurricane Matthew. Our two-way video intercoms are installed in numerous parking facilities managed by One Parking in Florida including high profile locations The Courthouse Commons […]

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