System Maintenance & New Feature Release Notice on April 26

We want to advise you that on Wednesday, April 26, 2017 between 5:30 a.m. and 6 a.m. EDT, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window, you may experience intermittent service interruptions for brief periods of time that include no intercom calls being sent to the Parker 24/7 Call Center or your own call center, if you operate one. We expect those…

Remote Attendants, Admins Can Now Publish Alerts & Notices

The Parker 24/7 Call Center now answers more 20,000 calls per month and we’re using that experience to drive new features in the Parker Call Center Software that powers our platform and is used by our call center and command centers for operators around the U.S. Frequently, there is urgent knowledge about an issue going on in the garage When you have numerous remote attendants answering calls for a garage,…

Newest Audio and Video Brains Will Enable Remote Attendants to Lock Gate Open

A new feature released in today’s Parker Call Center Software will enable your remote attendants the ability to raise the gate and keep it raised until business conditions/rules apply to lower it back down for our next version of Audio and Video Brains (May 2017). There are occasions that come up where a facilities business rules may require that the remote attendant keeps a gate open, even after a single parking patron…