Parker Video Intercoms Welcomes Matt Belanger as Chief Technology Officer

Parker Video Intercoms is pleased to announce that Matt Belanger has joined the company as Vice President and Chief Technology Officer. In this newly-created role, Belanger will focus on scaling and evolving the existing offerings while also defining the future strategic plan. Belanger brings nearly twenty years of experience in building and delivering technology products at IBM and Lucent Technologies. With leadership roles across engineering, project management, product management, and…

Parker 24/7 Call Center Answering 20,000+ Help Calls Per Month

Everyday parking patrons in garages around the United States are interfacing with automated parking equipment. When they have a problem and press the “help” button, who will respond to the call? For more than 20,000 customers a month, those calls are answered by our 24/7 Call Center in Indianapolis. We’ve built a business on being the exclusive provider of patent-protected two-way video intercoms for the parking industry. But what many…

Third Party Camera Support Now Available for Remote Attendant View

Our two-way video intercoms are incredibly powerful for enabling the remote attendant in a call center to speak face to face with the parking patron. The camera angle between the parking terminal and the customer is optimized for that face to face interaction. This can limit the visibility of what is happening in the lane for the remote attendant. No longer! Our software release today adds a new feature which enables you…

Parker Video Intercoms Attending PIE 2017

For the third year in a row, Parker Video Intercoms will be attending Parking Industry Exhibition 2017 in Chicago, IL. The first parking industry event of 2017 offers us a chance to show you the latest and greatest features we’ve launched and get market feedback on what we can do to help solve your customer experience challenges in your facilities. Our PIE Exhibit Hall booth is #119: Please stop by our…

New Parking Intercom Reseller Program Adding Dealers

A little earlier this month we quietly rolled out our official Parker Video Intercoms Dealer Program to provide an official reseller channel for PARCS equipment dealers. Our reseller program gives dealers a unique offering to be able to provide the only two-way face-to-face video intercom available to the parking industry. So far 6 regional PARCS dealers have signed up to become certified dealers! Scott Gould, Senior Vice President, will shift…

During Hurricane Matthew, One Parking Gets Some Help

We’re pleased we could help out our friends (and clients) at One Parking, a national parking operator based in South Florida, who need to evacuate staff in the path of Hurricane Matthew. Our two-way video intercoms are installed in numerous parking facilities managed by One Parking in Florida including high profile locations The Courthouse Commons and City Place lifestyle center in West Palm Beach. During the storm, the Parker 24/7…