Third Party Camera Support Now Available for Remote Attendant View

Our two-way video intercoms are incredibly powerful for enabling the remote attendant in a call center to speak face to face with the parking patron. The camera angle between the parking terminal and the customer is optimized for that face to face interaction. This can limit the visibility of what is happening in the lane for the remote attendant. No longer! Our software release today adds a new feature which enables you…

Remote Attendants, Admins Can Now Publish Alerts & Notices

The Parker 24/7 Call Center now answers more 20,000 calls per month and we’re using that experience to drive new features in the Parker Call Center Software that powers our platform and is used by our call center and command centers for operators around the U.S. Frequently, there is urgent knowledge about an issue going on in the garage When you have numerous remote attendants answering calls for a garage,…