System Maintenance Notice on February 27

On Monday, February 27, 2017 between 5:30 and 5:45 a.m. EST, we will have a maintenance window while we deploy several changes and bug fixes to the Parker Call Center Software. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to the call center. No action is required on your end at your facility or with…

System Maintenance Notice on February 13

On Monday, February 13th between 6:00 and 6:15 a.m. EST we will reboot the servers for the Parker Call Center software as part of our routine maintenance. During this window of time, the software may be temporarily unavailable and no calls will appear inside the call queue. We expect the total downtime to be less than 5 minutes. At 6:15 a.m., any user logged into the software will simply need to refresh…

Our CSV Download Option Has Been Disabled

Within our reporting tools, we have an option for certain users to download a .CSV file of the raw data for the Call Volume report and the Gate Vend report. This feature has been temporarily disabled. Our most recent software release created a bug via our web interface. We are working on a resolution. The online view and Print-as-PDF versions of the report are still available. If you require a CSV…

February Software Release Improves System Stability

We want to advise our customers that on Thursday, February 2, 2017 between 5 a.m. and 5:15 a.m. EST, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to the call center. No action is required on your end at your facility or…