Parker 24/7 Call Center Answering 20,000+ Help Calls Per Month

Everyday parking patrons in garages around the United States are interfacing with automated parking equipment. When they have a problem and press the “help” button, who will respond to the call? For more than 20,000 customers a month, those calls are answered by our 24/7 Call Center in Indianapolis. We’ve built a business on being the exclusive provider of patent-protected two-way video intercoms for the parking industry. But what many…

Third Party Camera Support Now Available for Remote Attendant View

Our two-way video intercoms are incredibly powerful for enabling the remote attendant in a call center to speak face to face with the parking patron. The camera angle between the parking terminal and the customer is optimized for that face to face interaction. This can limit the visibility of what is happening in the lane for the remote attendant. No longer! Our software release today adds a new feature which enables you…

During Hurricane Matthew, One Parking Gets Some Help

We’re pleased we could help out our friends (and clients) at One Parking, a national parking operator based in South Florida, who need to evacuate staff in the path of Hurricane Matthew. Our two-way video intercoms are installed in numerous parking facilities managed by One Parking in Florida including high profile locations The Courthouse Commons and City Place lifestyle center in West Palm Beach. During the storm, the Parker 24/7…