It’s exciting to think about how technology is reshaping the customer service experience. There’s no longer a need to wait hours or days to get answers to your questions. Help is always right at your fingertips.
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We live in a tech-infused world where the solution to every problem seems to lie in technology. But humans still need humans. Sometimes you just want to hear a voice of sympathy who’s happy to help.
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“Honesty and Integrity” is the heart of our core values, setting the stage for us all to be transparent and open while maintaining the dignity of those around us. For us to grow and evolve both personally and as an organization, we have to be honest with each other. It is essential to know how we each feel about policies and procedures, communication, the way we are treated, how we feel while at work…the entire package. Honesty and Integrity in all we do and say.
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Parker Technology has worked with businesses in all types of industries. We’ve partnered with universities, municipalities, private companies, and healthcare facilities. Regardless of the location or type of operations, our clients are finding success with our customer service experience. They love the solution we provide! Our service has allowed them to keep traffic and revenue flowing.
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In recent years, just about every industry has fully adapted to the digital age. We now can do just about anything from a mobile phone, including paying for parking. It’s now easy as ever to quickly pay for parking from an app or by text. Unfortunately, sometimes things can go wrong with technology or patrons have trouble understanding how to use it.
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A truly excellent customer experience can make or break a company’s success—especially today. Just as the things a company is capable of providing have evolved with time, so have customer behaviors. Today’s consumers are more discerning than they once were. They not only expect high-quality products, but they also expect high-quality service.
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At Parker Technology, we strive for excellence by bringing our clients innovation and ingenuity to help them deliver a quality parking experience for their customers. Quality and consistency in excellent customer experiences are essential to growth and success.
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It’s no secret that the past couple of years have significantly affected the way we live and work. As a result, individuals across all industries have had to find new ways to make this “new normal” work. In most cases, it meant a switch to a remote, work-from-home lifestyle that required new tools and strategies to fully automate systems conducive to this kind of working environment.
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The pandemic has affected nearly every industry in some way. Over the past two years, we’ve all adjusted and adapted to get back to business and our daily lives. However, our industry, the parking industry, has been particularly affected.
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Here at Parker Technology, we understand that technology isn’t perfect—and it’s typically because it lacks that personal touch—which is why we believe in elevating the customer experience and troubleshooting problems by providing personal, on-demand assistance. Think of us like your troubleshooting partner. You operate the garage, we provide the customer service solution.
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