Client Experience: Radisson Plaza Hotel
Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.
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Tag: client experience
Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”
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Brandywine Realty Trust Uses Parker Technology in Five Garages
Our customer service representatives are taking calls from five Brandywine Realty parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.
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Six City of Columbia Garages Now Online
Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]
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Park-Rite Upgraded Customer Service with the Parker Solution
There’s no question. Parker’s level of consistency is second to none. We’re liking Parker so much, that I wouldn’t want to open another automated garage without them.
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Three Douglas Parking Garages Now “Online” in Denver & Scottsdale
“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”
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Energy is a Boomerang
One of the most profound moments in my professional career hit me like a brick wall when I was shopping by myself in Target. No one to lead, I wasn’t standing in the middle of a crazy flurry directing traffic or calming tension, as was common in my job. Rather, I was simply shopping and being intentional about smiling, which is all it took! That one trip finally helped me see what people had been trying to tell me for over 20 years – that energy IS a boomerang and the consistent energy you feel in others is a reflection of the energy they see in you. Period, the end, no ifs, ands or buts about it.
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Client Experience: AllPro Parking
“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. […]
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