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Since its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future.
Let’s dive into the remarkable impact of these women on our company’s history.
Pioneering Quality Assurance
Amber Boltjes, Quality Control Supervisor, stands as a testament to longevity and dedication, having been with Parker since {insert year}. Her journey from a Customer Service Representative (CSR) to management shows our culture of growth.
Most recently, Amber leads the development and management of our Quality Assurance program, ensuring the highest standards of customer service for our clients.
Orchestrating Operational Excellence
As Chief Operating Officer (COO), Tammy Baker’s leadership has been instrumental in the establishment and management of our Indianapolis-based and Vegas-based call centers.
Her innovative approach to our software platform development and operational strategies has propelled our growth trajectory.
Tammy’s hands-on approach, including jumping into the call queue during busy periods, reflects her unwavering dedication to customer satisfaction.
Transforming Marketing Strategy
Heidi Barber’s leadership as VP of Marketing has been instrumental in shaping our brand identity and market presence.
In the 5+ years she’s been with the company, she’s elevated our reputation in the industry and set the bar for what good marketing looks like.
From a one-woman team to now leading a team, Heidi’s strategic vision and execution have driven revenue and been a crucial element of the company’s rapid growth.
Championing Diversity, Equity, and Inclusion (DEI)
Lynda Black’s four-year tenure as Call Center Manager shows her commitment to nurturing talent within our Indianapolis Call Center.
Beyond managerial duties, Lynda has taken on the responsibility of leading Parker’s DEI program, fostering a culture of inclusivity, and belonging.
Elevating Client Experience
In her role as Client Experience Manager, Claudia Lopez has been pivotal in enhancing Parker’s client success initiatives.
Spearheading the creation of the Client Success team, Claudia ensures that clients receive unparalleled support through portfolio reviews, implementation assistance and driving satisfaction and loyalty.
Leading our Las Vegas Team
Mona Rodriguez’s role as the Call Center Manager in our Las Vegas office emphasizes our expansion efforts.
With her expertise in hiring, training, and managing teams, Mona has been pivotal in establishing our presence in Las Vegas, a strategic move to enhance service coverage and efficiency.
Innovating Technical Services
Lisa Jones’ addition as the Technical Services Manager brought a fresh perspective to technical operations.Alongside her team, Lisa ensures seamless implementation, network connections and software updates, embodying our commitment to technical excellence and customer support.
Women in Parker’s History
As Parker Technology continues its journey of growth and innovation, the contributions of these exceptional women serve as pillars of its success. Their leadership, expertise and dedication not only drive operational excellence, but also embody Parker’s culture of inclusivity and empowerment.
As we move forward, we do so with a deep appreciation for the invaluable role played by women in shaping our history and future.