Parker Technology has worked with businesses in all types of industries. We’ve partnered with universities, municipalities, private companies, and healthcare facilities. Regardless of the location or type of operations, our clients are finding success with our customer service experience. They love the solution we provide! Our service has allowed them to keep traffic and revenue flowing.
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Trade shows and conferences are essential when staying connected with old friends and meeting new partners. The Parking Industry Expo has been a great way to connect with other members of the parking industry and learn more about changes and innovations in the industry. It is a way we can all spend time together and catch up with what we’ve been doing over the past year. This year, I got to see it from a fresh perspective.
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In recent years, just about every industry has fully adapted to the digital age. We now can do just about anything from a mobile phone, including paying for parking. It’s now easy as ever to quickly pay for parking from an app or by text. Unfortunately, sometimes things can go wrong with technology or patrons have trouble understanding how to use it.
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We are thrilled to welcome the newest member of the Parker Team – Mona Rodriguez! Starting this week, Mona is our Call Center Manager for our Las Vegas Call Center.
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A truly excellent customer experience can make or break a company’s success—especially today. Just as the things a company is capable of providing have evolved with time, so have customer behaviors. Today’s consumers are more discerning than they once were. They not only expect high-quality products, but they also expect high-quality service.
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At Parker Technology, we strive for excellence by bringing our clients innovation and ingenuity to help them deliver a quality parking experience for their customers. Quality and consistency in excellent customer experiences are essential to growth and success.
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It’s no secret that the past couple of years have significantly affected the way we live and work. As a result, individuals across all industries have had to find new ways to make this “new normal” work. In most cases, it meant a switch to a remote, work-from-home lifestyle that required new tools and strategies to fully automate systems conducive to this kind of working environment.
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The pandemic has affected nearly every industry in some way. Over the past two years, we’ve all adjusted and adapted to get back to business and our daily lives. However, our industry, the parking industry, has been particularly affected.
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Tamica is the newest addition to our Indy-based Customer Service team! She boasts 14 years of leadership and management experience and 14 years of customer service experience. We are thrilled for her to bring that experience to Parker! Tamica loves being a part of building a winning team and believes that clear communication is the key to success. Her hobbies include gaming, spending time with her friends and family and playing with her fur baby.
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Today’s customers have much higher standards than they once did. Having grown up with technology, they are used to a more efficient and automated level of service that better meets their needs. Still, technology isn’t perfect, and when it does cause issues, they want that friendly, personal touch from a customer service team that is ready and waiting to assist them on-demand.
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