As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.
customer service
Kindness Can Be Taught
I spend a lot of time thinking (and worrying) about ways to build and maintain a great culture at Parker Technology. As I sought my next “hook” to launch this LI article, I was fortunate enough to catch a vignette on NPR by Anya Kamenetz, Cory Turner and Chloee Weiner, entitled “Kindness Can Be Taught. Here’s How.” The story explored research about how to raise awesome children; however, as I listened and then later read the story online, I became positively “giddy!”
The 2nd Garage at UT Health San Antonio, MARC, is Now “Live”
“Mays Cancer Center was the first location with Parker, and the experience has been great. Parker’s customer service reps are personable and always have a smile. MARC is the second location, which is a bit more chaotic, but I’m expecting the same service. The CSRs take extreme pressure – taking the brunt of tough calls that my people were taking before. However, Parker’s CSRs are very professional; there have been…
Authentic Concern is Today’s Standard for Excellence in Customer Service
The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.
Video: I thought I already paid $26 for my parking?
We get asked a lot to see sample calls to demonstrate the capabilities of our 24/7 Call Center. I wanted to share with you this 65 second recording of a live call between a frustrated parking guest and a CSR at the Parker 24/7 Call Center when he thought he’d already paid for his parking but the gate wasn’t raising. This video was captured from a new feature we’ve released…