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Tag: customer service

Louisville, KY

Industry Spotlight: The Value We Bring to Private Operators

Private parking operators provide parking services for numerous clients, from private companies to managing parking facilities for entire cities. As well-known as these parking operators may be, it can still be challenging for them to live up to their name. Managing parking facilities and running a call center to handle customer issues is no easy feat. That’s why most private operators don’t have their own call center.

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Parker Technology: Problems We Solve

What Happens If… Part 1

At Parker Technology, we realize that many things can go wrong when parking facilities don’t utilize a system that optimizes daily operations. Help calls can overwhelm parking managers, resulting in lost revenue, broken gates, etc. A quality system, like Parker’s 24/7 on-demand assistance, will not only benefit your staff, but if you align your priorities with operations, you will consistently deliver a satisfactory customer experience.

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City of Las Vegas

Industry Spotlight: The Value We Bring to Cities

A local municipality has dozens, if not hundreds, of things to do and manage every day. Running a city is no easy task. One major part of managing a municipality is dealing with local and out-of-state traffic. Municipalities are responsible for maintaining roads and other spaces within cities for drivers and residents. However, they also have a responsibility to provide places for people to park.

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IUPUI Campus Center

Industry Spotlight: The Value We Bring to Universities

In recent years, technological advances have enabled parking facilities to become fully automated, providing frictionless parking experiences. Most people today want to easily access and navigate parking garages without ever having to interact with an attendant. We want to get in and out as quickly and seamlessly as possible to get on with our day—and automated parking has enabled us to do so.

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Claudia Lopez

Welcome, Claudia Lopez to the Parker Team

We are thrilled to welcome the newest member of the Parker Team – Claudia Lopez! Starting this week, Claudia is our Implementation Manager, based in Riverside, California. Claudia boasts 25+ years of customer service experience and 20+ years of leadership and management experience. She loves working with people and believes open communication and transparency are keys to great leadership.

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Customer Service Strategy

How To Deliver A+ Service in an Automated Parking World, Part 1

Today’s customers have higher expectations than ever before. In the world of parking, this means they want to find and access parking garages with ease without the need to interact with staff. However, when they do need help, they want it on-demand. Essentially, they want services they can access independently with the illusion that no one is around but can get help when and if they need it at the push of a button.

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Different Generations

Different Generations, Different Expectations

Expectations are changing, and so should your products and services. Newer and younger generations have been raised on technology. Thus, how they interact with it and what they expect from it is different from previous generations. Millennials and Gen Z, for example, are much more adept at using technology and may not struggle with it or require much assistance.

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Parker Technology: CSR

The Importance of Consistently Excellent Customer Experience

Consistent and quality customer experiences are key to running a successful business. Each and every customer experience is important. In the age of digital media and online reviews, dismissing an outlier negative experience can quickly turn into a tarnished brand reputation. Just a couple of bad customer experiences can be amplified, damaging your brand and your bottom line.

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Quality Program

Why Operators Can’t Afford NOT to Have a System

Every company needs an efficient business system or process comprised of best practices, principles, and guidelines to optimize daily operations. A quality system will not only benefit your staff, but if you align your priorities with operations, you will consistently deliver a satisfactory customer experience.

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