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Tag: company culture

Leading with Values: How We Empower Our Team

At Parker, we take pride in our work, and care deeply about our core values. In fact, they guide everything we do, from how we serve our customers, to our quality assurance program, to hiring and training. When we bring on a new employee to Parker, we’re really looking for someone who embodies our core […]

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Our Method for Excellent Customer Service

At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.

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Work-Life Balance: There is More to the Decision

Is the amount of time that you have for your personal life acceptable? If not, what are the root causes? I tend to put them into these four main categories: career growth, delegation, support network and infrastructure & tools.

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Join Us in Welcoming Our New Call Center Manager, Lynda Black!

As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.

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Heidi Barker

Parker Technology Welcomes Heidi Barker as Director of Marketing

Parker Technology is pleased to announce that Heidi Barker has joined the company as Director of Marketing. In this role, Barker will focus on further establishing Parker Technology as an industry leader and will help catapult the company to the next level, working closely with sales and business development. Heidi comes with 6 years B2B […]

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