Since its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future.
Let’s dive into the remarkable impact of these women on our company’s history.
Read More
At Parker Technology, we are always looking for better ways to manage intercom and inbound customer calls. And one way we do this is by offering flexible software solutions that enable you to improve your level of service on your terms.
Read More
Once you’ve come up with the criteria for your quality program and start implementation, the next steps are to ensure that priorities are in alignment with your operations. When needs are being met, and everything is in alignment, you will continually provide an excellent customer experience.
Read More
At Parker Technology, we believe that a quality program is the key to providing excellent customer service—and you don’t need to have a lot to succeed. Good customer service and experiences are about quality, not quantity. No matter the size of your business, you can meet your customer’s needs and perform at a high level by ensuring your team focuses on the right priorities and goals.
Read More
Amber Boltjes is our resident quality control guru. She has elevated our call center operations, with a meticulousness for excellence, and a desire to build processes and training that improve performance and goal setting. Amber is also one of our longest-standing employees. She’s been with Parker for almost 6 years!! Amber is known for delicious smelling candles, a love a sequins and being the best auntie around (she loves spoiling her niece).
Read More
The key to our excellent customer service (and 95% customer retention rate) is our quality program.
Read More
What gets measured, gets managed. “You can talk about something all day long, but if you don’t put some data behind it and actually measure it, it will not show that it’s important.” Tammy Baker, Vice President of Client Experience Developing a quality program is an important part of ensuring your team accomplishes priorities and […]
Read More
At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.
Read More
Skip to main content