If you own or manage a parking facility, you know that delivering top-notch customer service is critical. High-quality support will help ensure you don’t lose parking customers to competing facilities. Plus, excellent customer service can attract more clients to your business, resulting in higher revenue.
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At Parker Technology, we are always looking for better ways to manage intercom and inbound customer calls. And one way we do this is by offering flexible software solutions that enable you to improve your level of service on your terms.
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What gets measured, gets managed. “You can talk about something all day long, but if you don’t put some data behind it and actually measure it, it will not show that it’s important.” Tammy Baker, Vice President of Client Experience Developing a quality program is an important part of ensuring your team accomplishes priorities and […]
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Customer satisfaction isn’t just a goal; it’s the lifeblood of your parking facility’s success. When parkers have negative experiences, they don’t just seek alternative parking options – they voice their discontent on platforms like Google or Yelp, influencing potential customers and impacting your business’s online presence.
This understanding of the pivotal role customer satisfaction plays in maximizing revenue makes us view our QA program differently than many. We have integrated robust quality assurance (QA) tools and protocols into our operations to ensure unparalleled customer service.
Read MoreThe Impact of Technology on Colorado Springs Parking The city’s attractions bring in people who want to take advantage of the vast employment opportunities provided by numerous industries located in Colorado Springs, including aerospace, healthcare, cybersecurity, military, and manufacturing. And it’s also home to the Air Force Academy and the U.S. Olympic and Paralympic Training […]
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Managing parking might seem like a straightforward task, but anyone who’s been in the industry knows it’s anything but. That’s where we step in, providing a flexible solution for over 200 operators across North America and Canada.
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As businesses adjust to new goals and efforts to scale, it can be easy to forget about one of the main things that keeps a business running–customers. Ensuring that your customer experience is satisfying and efficient and keeps customers coming back is essential to scale and maintain your business year after year.
Read More2024 Trade Shows UPCOMING: PAST: Webinars Customer-Centric Parking: CX Strategies for Enhancing Brand Loyalty | May 15, 2024 @ 1pm EST Join us as Claudia Lopez, Client Experience Manager at Parker Technology, and Evan Adams, Director of Operations at Peak Parking, illuminate methods of transforming your parking facility with efficiency and customer satisfaction. Past Webinars […]
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Since its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future.
Let’s dive into the remarkable impact of these women on our company’s history.
Read MoreIn this webinar, Amber Boltjes, Quality Control Supervisor, and Brian Wolff, President and CEO, of Parker Technology, will explore the direct impact of quality assurance and customer experience on the bottom line, and how to develop best practices for a QA team. Join to learn more about the evolution of Parker Technology’s quality assurance team, […]
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