Operational excellence is a critical part of getting the most out of your business. With Parker Technology’s dedication to operational excellence, your company can provide optimal parking for your customer and client base.
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At Parker Technology, we teach our staff to embrace our core values each and every day because we believe that empowering our employees to be great and do great things leads to superior customer experiences. One of our most cherished core values is Servant’s Heart.
Read MoreWe Believe Operational Excellence is Key. At Parker Technology, Operational Excellence plays a significant role in our daily operations. We not only want to help our customers reach operational excellence, but we want to practice it internally every day. We do this through effective communication, weekly reviews/progress checks, growth strategies and much more. Our solution […]
Read MoreHow you will make an impact: Manage the daily operations in our Las Vegas Call Center for 2nd shift, which will include a weekend shift. Shifts may also change with notice based on business needs. Supervisor responsibilities include: Queue Management: Watch for trends and respond accordingly High call volumes from a facility or lane Missed […]
Read MoreHow you will make an impact: Manage the daily operations in the Call Center for 1st shift, which will include a weekend shift. Shifts may also change with notice based on business needs. Supervisor responsibilities include: Queue Management: Watch for trends and respond accordingly High call volumes from a facility or lane Missed calls A […]
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A truly excellent customer experience can make or break a company’s success—especially today. Just as the things a company is capable of providing have evolved with time, so have customer behaviors. Today’s consumers are more discerning than they once were. They not only expect high-quality products, but they also expect high-quality service.
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At Parker Technology, we strive for excellence by bringing our clients innovation and ingenuity to help them deliver a quality parking experience for their customers. Quality and consistency in excellent customer experiences are essential to growth and success.
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It’s no secret that the past couple of years have significantly affected the way we live and work. As a result, individuals across all industries have had to find new ways to make this “new normal” work. In most cases, it meant a switch to a remote, work-from-home lifestyle that required new tools and strategies to fully automate systems conducive to this kind of working environment.
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Today’s customers have much higher standards than they once did. Having grown up with technology, they are used to a more efficient and automated level of service that better meets their needs. Still, technology isn’t perfect, and when it does cause issues, they want that friendly, personal touch from a customer service team that is ready and waiting to assist them on-demand.
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Here at Parker Technology, we understand that technology isn’t perfect—and it’s typically because it lacks that personal touch—which is why we believe in elevating the customer experience and troubleshooting problems by providing personal, on-demand assistance. Think of us like your troubleshooting partner. You operate the garage, we provide the customer service solution.
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