Search Results for: quality

Five Questions with Amber Boltjes

July 9th, 2021

Amber Boltjes is our resident quality control guru. She has elevated our call center operations, with a meticulousness for excellence, and a desire to build processes and training that improve performance and goal setting. Amber is also one of our longest-standing employees. She’s been with Parker for almost 6 years!! Amber is known for delicious smelling candles, a love a sequins and being the best auntie around (she loves spoiling her niece).

Technical Services Manager

July 7th, 2021

General Responsibilities Manage Daily Operations of the Technical Services Team: Set priorities and ensure team has tools needed to complete tasks Identify issues creating roadblocks for the team and help implement solutions Delegate tasks to promote development and growth of technical services team members Identify and administer training to ensure the technical services team is […]

Flexibility is Our Middle Name

June 2nd, 2021

Let’s face it, every garage is complicated, and we have no doubt your garage is unique. The fact is, we work with hundreds of different facilities, each of which manages garages differently. With our flexible solution, which includes the intercom / PARCS equipment and software platform needed to enable our call center service, there are a variety of configurations we can tailor to fit your needs.

Park-Rite

May 17th, 2021

Staffing, in particular can be an issue. That’s where Parker Technology comes in. Park-Rite engaged Parker in 2018 to manage customer service in all of their parking facilities. The transition, which managing partner Aubrey describes as “seamless and immediately efficient,” resulted in Parker Technology providing customer service in each parking facility. A Bit of Context […]

We Do More than Help Frazzled Customers

May 10th, 2021

Parker Technology does more than help frazzled customers. Companies using our solution also experience revenue increases and better data insights. Really, everyone benefits. Let’s break down some of the perks.

Why pay for an intercom call service?

March 8th, 2021

Four ways that a professional call center improves your parking facility. A call center service can improve your operation in more ways than you may realize. When intercom calls are directed to a professional call center, your customer experience is improved, your internal staff is happier and more focused, you collect more revenue, and you […]

Leading with Values: How We Empower Our Team

February 15th, 2021

At Parker, we take pride in our work, and care deeply about our core values. In fact, they guide everything we do, from how we serve our customers, to our quality assurance program, to hiring and training. When we bring on a new employee to Parker, we’re really looking for someone who embodies our core […]