This year has been difficult, to say the least. But boy, are we thankful to be part of such a resilient, gritty industry. When we had to adapt quickly in a changing world, we didn’t have to do it alone. With challenges aplenty, it’s even more important to celebrate the high notes!
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Watch the video above, or read below, to hear from Brian Wolff, President & CEO, about our value. Check out our videos page for more.
Read MoreService Q1. How quickly are calls answered and resolved?Calls are answered in 11 seconds and resolved in less than 60 seconds, on average. Q2. I am not sure how many intercom calls my operation gets. How do I know what call plan to choose?We have call volume plans designed for operations of all sizes. If […]
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Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.
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At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.
Read MoreIndustry Articles When it Comes to Parking at the University of Houston, Customer Service is ParamountParking Today, May 2024 [Harder Than It Looks Podcast] Introducing The Parketing CollectiveOcra, May 2024 Dog YearsParking Today, May 2024 The Profound Impact: Unveiling the Value and Power of Undivided AttentionParking Today, April 2024 Leadership MattersParking Today, March 2024 Delivering […]
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Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]
Read MoreGoals & Objectives Throughout the design and construction of the new hospital, Eskenazi’s leadership set a standard to be best-in-class for every touch point, including their parking garage, to deliver a quality patient experience. Problem #1: Automation creates a loss of human interaction “We had made the decision to shift from cashiered tellers to automated […]
Read MoreGrowing Population and Tourism Asheville has a vibrant and historic downtown that is highly walkable and consumer friendly with art galleries, dining, breweries, a thriving live music scene, and with it, a strong demand for parking from residents and visitors alike. Over the past two and a half decades, Asheville’s population has increased by nearly […]
Read MoreGrowing Demands on Urban Campus IUPUI is one of Indiana University’s main campuses, and is Indiana’s premier urban public research university. Its recent enrollment totals more than 27,000. IUPUI has 2 colleges and 18 schools which grant degrees in more than 350 programs from both Indiana University and Purdue University. It is home to the […]
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