We are proud to serve Brandywine Realty Trust, one of the largest, publicly-traded, full-service, integrated real estate companies in the United States, with a core focus in the Philadelphia, PA, Washington, D.C., and Austin, TX markets.
Our customer service representatives are taking calls from five of their parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.
Mike Harris, Director of Parking, said that Parker’s professionalism and specialization in parking is what made them choose our service.
“Parker Technology’s call center helps us provide the standard of excellent service that people expect when they park in a Brandywine garage,” he said.
Data and metrics from our software platform allow the parking team to quickly identify and resolve equipment issues, too.
Brandywine Realty Trust was further able rethink their staffing strategy with our solution. Live help is available to parking guests 24/7, without additional staffing.
The company plans to bring Parker’s customer service solution into two more parking facilities before the end of the year.
Visit our solution page to learn more.