As the new Call Center Manager here at Parker Technology, Lynda provides leadership to our 24/7 customer service center. She manages operational performance and service quality in order to achieve highly efficient and effective processes and an exceptional customer experience. She provides direction and coaching to each call center supervisor, setting a standard of excellence for the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere for everyone.
Lynda comes to Parker with extensive customer service experience, previously managing 12-30 employees in an auto finance call center for 12 years. During that time, she helped develop the quality department once monitoring by the Consumer Financial Protection Bureau began.
During her time as a Collection Manager, Lynda proved to be a high performer, with successful results. She won several awards, including “Collection Manager of the Month,” for saving charge-off, having the lowest delinquency numbers and reducing the number of vehicles being voluntarily surrendered each month. Lynda went on to win multiple trips out of the country for lowest vehicle charge-off for multiple years.
Lynda has also spent significant time training new hires and developing those on her teams to begin looking towards growth and advancement within the company. Lynda prides herself on developing relationships with employees so that that they enjoy coming to work and doing well each day!
Lynda is extremely excited to be a part of the Parker Team, utilizing her call center and customer service expertise to improve and grow the company.