We just launched a new feature: language translation services in the lane. This is the first of numerous innovations scheduled to be released this year from our recently deployed software platform, Delta.
It is not uncommon in cities across the US to have parking patrons who don’t speak English as their first language, which is why our Translation feature is proving so valuable. When our CSRs encounter a guest in the lane unable to speak English, we can toggle to one of 10 languages to translate instructions to the native language of the guest. The guest can then converse in their native language and our platform translates comments back to English for our CSRs to understand and resolve issues quickly.
“There’s already tremendous anxiety for parking patrons stuck behind the gate. Adding a language barrier increases that angst exponentially. With translation in the lane, our customers can enable their guests to explain the reason they need help and the way to solve the problem, in their native language. This is a fantastic example of the innovation we are driving into our platform on behalf of our operator customers. Imagine the confidence this capability will provide the parking guest that cannot speak English. It will make them want to come back to that garage!”BRIAN WOLFF, PRESIDENT & CEO OF PARKER TECHNOLOGY
In addition to hearing the spoken word in their native language, if the facility is utilizing Parker’s proprietary two-way video, the translated script will appear on the bottom of the screen for the guest to read.
If you’re an existing Parker customer and would like to learn more about this feature, please email firstname.lastname@example.org, or if this is all new to you, please visit our solution page to learn more about how we can provide value to your parking operation.