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Client Experience: Pennsylvania State University

Penn State is a loyal Parker Technology customer. Watch the above video to learn more about why they chose to work with us and how outsourcing intercom “help” calls to the Parker 24/7 Call Center has impacted their business operations. The voice over was done by Roy DeMayo, Director of Transportation Services at Penn State, and Ryan Givens, Associate Director of Transportation Services at Penn State.

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The 2nd Garage at UT Health San Antonio, MARC, is Now “Live”

We just went “live” with our second garage at UT Health San Antonio – the Medical Arts & Research Center (MARC) garage.  Last year, in mid-October, the Mays Cancer Clinic came online. Last week, the MARC garage came online.  Mitchell Time, out of Austin, TX, installed our hardware (2 audio-only and 6 two-way video intercoms) on the existing Amano PARCS […]

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Authentic Concern is Today’s Standard for Excellence in Customer Service

The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.

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We’re Now “Live” at the New Catalyst Garage in Denver, Colorado

The Parker Technology platform is now “live” at the Catalyst Garage in Denver. Our team worked closely with Denison Parking, who recently took over management operations for the Catalyst Garage. This marks the first Denver location for their portfolio, and is the beginning of a planned expansion to more locations in the Denver market. Project […]

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Las Olas Garage is Now “Live” in Fort Lauderdale, Florida

Last week the Parker Technology platform went “live” at the 200 E Las Olas Garage in Fort Lauderdale. One Parking is the parking garage manager and operator, and Pinnacle Parking Systems was the PARCS dealer that installed our intercom hardware.

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In an Automated World – Failure is the Norm and The Human Touch Matters More than Ever

Self-service automation is taking over. You can’t go to a grocery store, an airport or a restaurant without interacting with a machine where a human once stood. The automated machines in parking garages known as PARCS equipment are no different. The parking industry led the way when operators started replacing cashiers with automated payment kiosks more than 15 years ago. And while it’s true that automation is becoming the norm, human failure in front of that automation is happening much more than you realize.

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We Made a Splash at PIE 2019 in Chicago

We definitely made our presence known this year at PIE in Chicago. Brian kicked off the week with an entertaining and informative speech at the 1st Annual Parking Today Awards. We sponsored the Innovation Award, and took our two minutes in the spotlight to highlight the value Parker Technology brings to the industry. Watch the […]

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Get rid of your intercom problems, increase your revenue and look good doing it.

85% of the time the “help” button gets pressed, it’s because your guest is confused. By the time they hit the “help” button, they’re already upset…and now they’re waiting for whoever is on Intercom today. Your worker gets distracted. Your guests are waiting. Tension goes up. Opinion of you goes down. And finally…You lose money. And…You lose respect. All because the person in charge of your intercom…is busy. We’re here to help.

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Parker Technology Welcomes Heidi Barker as Director of Marketing

Parker Technology is pleased to announce that Heidi Barker has joined the company as Director of Marketing. In this role, Barker will focus on further establishing Parker Technology as an industry leader and will help catapult the company to the next level, working closely with sales and business development. Heidi comes with 6 years B2B […]

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