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Parker Technology Blog

Welcome, Tamica Jones to the Parker Team

We are thrilled to welcome the newest member of the Parker Team – Tamica Jones! Starting this week, Tamica is our Second Shift Call Center Manager for our Indianapolis call center.

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We’re Your Troubleshooting Partner

Here at Parker Technology, we understand that technology isn’t perfect—and it’s typically because it lacks that personal touch—which is why we believe in elevating the customer experience and troubleshooting problems by providing personal, on-demand assistance. Think of us like your troubleshooting partner. You operate the garage, we provide the customer service solution.

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City of Bethlehem Enhances Customer Service

Parker Technology helps the City of Bethlehem Parking Services deliver on its promise to provide its guests with efficient, friendly customer service through technology advancement, allowing two-way communication assistance, integration with existing PARCS equipment, powerful reporting, and superior customer service.

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Parker Technology: Traffic in Lanes

What Happens If… Part 2

Many issues can arise when parking facilities don’t utilize a system that optimizes daily operations. Traffic in lanes gets backed up, online reviews are posted, and the gate is vended more often. A quality system, like our 24/7 on-demand assistance, will not only benefit your staff, but if you align your priorities with operations, you will consistently deliver a satisfactory customer experience.

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Parker Technology: Flexible Solution

We’re Flexible! Learn More About Your Options

At Parker Technology, our solution provides you with flexible options that enable you to improve your level of service and boost revenue on your terms. No two companies are alike—we understand that your needs are as diverse as your customers, so we’ve created a parking solution that can adapt to your needs. 

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Parker Technology: Claudia Lopez

Five Questions with Claudia Lopez

Claudia is our newest addition to our implementation team! She has an extensive background in parking and customer service, having most recently worked with the City of Riverside as the Public Utilities Customer Service Manager. Claudia boasts 25+ years of customer service experience and 20+ years of leadership and management experience. We are thrilled for her to bring that experience to Parker! Claudia loves working with people and believes open communication and transparency are keys to great leadership. Her hobbies include traveling, volunteering in service projects and riding roller coasters at amusement parks.

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Louisville, KY

Industry Spotlight: The Value We Bring to Private Operators

Private parking operators provide parking services for numerous clients, from private companies to managing parking facilities for entire cities. As well-known as these parking operators may be, it can still be challenging for them to live up to their name. Managing parking facilities and running a call center to handle customer issues is no easy feat. That’s why most private operators don’t have their own call center.

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Parker Technology: Problems We Solve

What Happens If… Part 1

At Parker Technology, we realize that many things can go wrong when parking facilities don’t utilize a system that optimizes daily operations. Help calls can overwhelm parking managers, resulting in lost revenue, broken gates, etc. A quality system, like Parker’s 24/7 on-demand assistance, will not only benefit your staff, but if you align your priorities with operations, you will consistently deliver a satisfactory customer experience.

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City of Las Vegas

Industry Spotlight: The Value We Bring to Cities

A local municipality has dozens, if not hundreds, of things to do and manage every day. Running a city is no easy task. One major part of managing a municipality is dealing with local and out-of-state traffic. Municipalities are responsible for maintaining roads and other spaces within cities for drivers and residents. However, they also have a responsibility to provide places for people to park.

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IUPUI Campus Center

Industry Spotlight: The Value We Bring to Universities

In recent years, technological advances have enabled parking facilities to become fully automated, providing frictionless parking experiences. Most people today want to easily access and navigate parking garages without ever having to interact with an attendant. We want to get in and out as quickly and seamlessly as possible to get on with our day—and automated parking has enabled us to do so.

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