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New Headquarters in Indianapolis

Parker Video Intercoms is pleased to announce they have moved their headquarters to The Stutz Business Center in Indianapolis, IN. This move allows the growing 24/7 Parking Call Center to accommodate rapid growth and future expansion plans. “Everyone loves the new space and the building, it has a great vibe to it.” Said Tammy Baker, […]

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System Maintenance & New Feature Release Notice on April 26

We want to advise you that on Wednesday, April 26, 2017 between 5:30 a.m. and 6 a.m. EDT, we will be upgrading the Parker Video Intercoms platform with new software updates. During this window, you may experience intermittent service interruptions for brief periods of time that include no intercom calls being sent to the Parker […]

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Third Party Camera Support Now Available for Remote Attendant View

Our two-way video intercoms are incredibly powerful for enabling the remote attendant in a call center to speak face to face with the parking patron. The camera angle between the parking terminal and the customer is optimized for that face to face interaction. This can limit the visibility of what is happening in the lane for the […]

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Remote Attendants, Admins Can Now Publish Alerts & Notices

The Parker 24/7 Call Center now answers more 20,000 calls per month and we’re using that experience to drive new features in the Parker Call Center Software that powers our platform and is used by our call center and command centers for operators around the U.S. Frequently, there is urgent knowledge about an issue going […]

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Newest Audio and Video Brains Will Enable Remote Attendants to Lock Gate Open

A new feature released in today’s Parker Call Center Software will enable your remote attendants the ability to raise the gate and keep it raised until business conditions/rules apply to lower it back down for our next version of Audio and Video Brains (May 2017). There are occasions that come up where a facilities business rules may […]

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Lower Pricing for Non-Transactional Terminals

We’re always seeking ways to make our platform more affordable for your customers. We’re pleased to announce lower pricing, effective immediately, on our monthly monitoring for some parking terminal equipment. For any new facility that comes on board, all terminals that are non-transactional (those which do not accept any form of payment) will qualify for […]

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Smarking Adds Insight to Our Call Center Data

The more information you have, the smarter the decisions you can make. At PIE 2017 last week we met up with team at Smarking, who have a brilliant parking analytics platform. With permission, we gave their data scientists our call support data collected in the Parker Call Center Software for a garage in Minnesota operated […]

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System Maintenance Notice on February 27

On Monday, February 27, 2017 between 5:30 and 5:45 a.m. EST, we will have a maintenance window while we deploy several changes and bug fixes to the Parker Call Center Software. During this window of time, some facilities may experience intermittent service interruptions for brief periods of time that prevent your intercoms from connecting to […]

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System Maintenance Notice on February 13

On Monday, February 13th between 6:00 and 6:15 a.m. EST we will reboot the servers for the Parker Call Center software as part of our routine maintenance. During this window of time, the software may be temporarily unavailable and no calls will appear inside the call queue. We expect the total downtime to be less […]

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Our CSV Download Option Has Been Disabled

Within our reporting tools, we have an option for certain users to download a .CSV file of the raw data for the Call Volume report and the Gate Vend report. This feature has been temporarily disabled. Our most recent software release created a bug via our web interface. We are working on a resolution. The […]

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