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customer experience

Parker Prediction: You are One Bad Experience from Alienating 30% of Your Customers

A truly excellent customer experience can make or break a company’s success—especially today. Just as the things a company is capable of providing have evolved with time, so have customer behaviors. Today’s consumers are more discerning than they once were. They not only expect high-quality products, but they also expect high-quality service.

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Parker Technology - two-way video patents

Fun Fact: We Own 4 Novel-Use Patents

At Parker Technology, we strive for excellence by bringing our clients innovation and ingenuity to help them deliver a quality parking experience for their customers. Quality and consistency in excellent customer experiences are essential to growth and success.

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Parker Prediction: We Will Continue to See a Growth in Alternative Work Methods

It’s no secret that the past couple of years have significantly affected the way we live and work. As a result, individuals across all industries have had to find new ways to make this “new normal” work. In most cases, it meant a switch to a remote, work-from-home lifestyle that required new tools and strategies to fully automate systems conducive to this kind of working environment.

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Five Questions with Tamica Jones

Tamica is the newest addition to our Indy-based Customer Service team! She boasts 14 years of leadership and management experience and 14 years of customer service experience. We are thrilled for her to bring that experience to Parker! Tamica loves being a part of building a winning team and believes that clear communication is the key to success. Her hobbies include gaming, spending time with her friends and family and playing with her fur baby.

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Parker Technology - Our Solution

How Customer Success (CS) Fits Into the Customer Experience (CX)

Today’s customers have much higher standards than they once did. Having grown up with technology, they are used to a more efficient and automated level of service that better meets their needs. Still, technology isn’t perfect, and when it does cause issues, they want that friendly, personal touch from a customer service team that is ready and waiting to assist them on-demand.

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Welcome, Tamica Jones to the Parker Team

We are thrilled to welcome the newest member of the Parker Team – Tamica Jones! Starting this week, Tamica is our Second Shift Call Center Manager for our Indianapolis call center.

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We’re Your Troubleshooting Partner

Here at Parker Technology, we understand that technology isn’t perfect—and it’s typically because it lacks that personal touch—which is why we believe in elevating the customer experience and troubleshooting problems by providing personal, on-demand assistance. Think of us like your troubleshooting partner. You operate the garage, we provide the customer service solution.

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City of Bethlehem Enhances Customer Service

Parker Technology helps the City of Bethlehem Parking Services deliver on its promise to provide its guests with efficient, friendly customer service through technology advancement, allowing two-way communication assistance, integration with existing PARCS equipment, powerful reporting, and superior customer service.

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